Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geno Balog

San Antonio,TX

Summary

Motivated Manager with 35 + years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Sun Auto Service
San Antonio, TX
09.2013 - 01.2023
  • Guided and controlled outside expenses
  • Helped with sales and drove kpis'
  • Posted daily ,weekly and monthly goals for on sight employees
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assigned work and monitored performance of project personnel.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Assistant Manager

Brake Check
San Antonio, TX
06.2011 - 09.2013
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assigned work and monitored performance of project personnel.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Store Manager

Perfumes 4 u
Mercedes, TX
04.2010 - 02.2011
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Store Manager

Dollar General
Harlingen, TX
04.2008 - 03.2010
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

Pleasantville High School
Pleasantville, NJ
06.1983

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Staff Training
  • Verbal and Written Communication

Timeline

Assistant Manager

Sun Auto Service
09.2013 - 01.2023

Assistant Manager

Brake Check
06.2011 - 09.2013

Store Manager

Perfumes 4 u
04.2010 - 02.2011

Store Manager

Dollar General
04.2008 - 03.2010

Pleasantville High School

Similar Profiles

CREATE PROFILE
Geno Balog