Geno Gavlik
Riverside,Ca
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
25
25
years of professional experience
Work History
Director of Web Development / ADA Compliance
PRMG INC
07.2016 - Current
- Developed all Websites for Mortgage Divisions (Corporate, Retail, Wholesale, Correspondents, Recruiting, HECM, Builder & Marketing Portal).
- Worked with developers on all integrations into websites using Salesforce and WordPress.
- Designed and built Branch and Loan Officer websites.
- Built TPO Wholesale website for lodasoft.
- Send out rate sheets and all marketing campaigns using Pardot (Salesforce).
- Worked closely with social media Director and Digital Marketing, to collaborate on branding across digital platforms.
- Work closely with Legal & Compliance team to assure all web development remains compliant with ADA guidelines.
- Review and provide reports on all websites created externally, to assure ADA compliance.
- Work closely with IT for security, Web Firewall and Database management.
- Troubleshoot and debugged code ensuring compatibility with devices, browsers, and operating systems.
- Designed and implemented web components across new and existing designs.
- Analyzed, prioritized and problem-solved several tasks concurrently with minimum supervision.
- Researched and developed new technology designs.
Director of Information Technology
PRMG INC
01.2006 - 07.2016
- Manage IT Support team, Interviewed, hired, trained and mentored 6 IT support techs by coaching daily, leading performance reviews and offering constructive feedback
- Responsible for all branch locations Network, Internet, phones, computer systems, hardware and software applications Exchange Server, Outlook email and ticketing system
- Setup Shortel VOIP phone system in all branch locations nationwide
- Setup video conferencing in all branch locations nationwide
- To ensure branch meets system requirements.
- Setup Microsoft SharePoint (Intranet) for corporate office
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
IT Manager
Etech Hi. Inc
01.2002 - 01.2006
- Supervise and train a team of 6 Helpdesk support representatives on phones, network, systems, e-mail & soft skills
- Managed all aspects of staff performance including hiring, firing and performance reviews
- Manage, design, maintain and update all office computers and Network, with latest technology
- Train new agents & staff on tracking system and database software
- Troubleshoot, diagnose & fix all Network, TCP-IP LAN, e-mail, virus and company computer issues.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Supported phone, photocopier, fax machine and other physical equipment.
- Oversaw daily performance of computer systems and immediately responded to network and internet issues to keep network up and running.
- Closely collaborated with project members to identify and quickly address problems.
Customer Support Manager
Esker Software Inc
01.2001 - 01.2002
- Supervise and trained a team of 8 customer support representatives on phones, e-mail & soft Skills supporting Fax software
- Produced ACD Service Level metrics to management
- Planned and Scheduled all support reps designated phone shifts
- Scheduled product training for new and existing hires, to improve skill set on integrated Fax Software
- Developed, improved & implemented policies & procedures to achieve the highest level of customer satisfaction
- Setup e-mail system in MS Outlook using rules, signatures and templates for mass e-mail solutions
- Setup and designed tech support FAQ's, Knowledgebase and tech support intranet web content pages
- Handled all escalated calls & email problems from critical account customers
- Worked closely with Senior Management, Development, QA, & Product Management to discuss Product and customer resolutions.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Education
Sales Force Certified Administrator course - AI
Rapid Reskill UDEMY
09.2024
MCSE - Systems Engineering
University California Riverside
Riverside, CA12.2010
MCSE - System Engineering
Software Education of America
Brea, CA12.1998
General Education - Business Management
Riverside City College
Riverside, CA05.1989
Skills
- Sales Force Administrator with AI
- Pardot
- Lodasoft
- Encompass
- Front-End Skills: HTML, CSS, JavaScript
- Design Software: Creative Suite, Photoshop & Video software
- WordPress Proficiency
- Google Analytics
- Website Maintenance
- Graphic and User Interface Design
- Search Engine Optimization
- SharePoint Administration
- ActiveComply (legal software)
- Network, Servers, Mobile, Internet & Technology
- Active Directory
- Hardware & Software
- Time Management and Prioritization
- Complex Problem Solving
- Communication and Interpersonal Skills
Timeline
Director of Web Development / ADA Compliance
PRMG INC
07.2016 - Current
Director of Information Technology
PRMG INC
01.2006 - 07.2016
IT Manager
Etech Hi. Inc
01.2002 - 01.2006
Customer Support Manager
Esker Software Inc
01.2001 - 01.2002
MCSE - Systems Engineering
University California Riverside
MCSE - System Engineering
Software Education of America
General Education - Business Management
Riverside City College
Sales Force Certified Administrator course - AI
Rapid Reskill UDEMY
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