Summary
Overview
Work History
Education
Skills
Timeline
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Genolyne Matthews

Anchorage,AK

Summary

Experienced and adaptable staff leader with a strong work history. Motivational and upbeat, I excel in training employees and implementing organized approaches for planning, scheduling, and customer service. With a forward-thinking mindset and strong work ethic, I prioritize diplomatic communication to maximize engagement and satisfaction. Seeking a position where my well-qualified background and understanding of merchandising strategies will be highly valued.

Overview

16
16
years of professional experience

Work History

Retail Sales Manager

VALUE VILLAGE TVI inc
01.2022 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.

Private Nanny

MILLER FAMILY
04.2017 - 07.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Regularly traveled with family to help with vacation activities and childcare.

Lead Teacher

COVENANT HEALTH GROUP- NANNYS EDUCARE CENTER
01.2015 - 03.2017
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Applied play-based strategies to provide diverse approaches to learning.

Cashier and Customer Service Desk

WALMART
02.2016 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista Shift Lead

BARNES & NOBLE
06.2014 - 07.2015
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.

Assistant Manager

DEB SHOPS INC
09.2012 - 06.2015
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Live in Nanny

EVANS FAMILY
03.2009 - 01.2012
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Fostered emotional growth and social skills through consistent daily routines and clear communication.

Security Officer

IPC SECURITY
05.2008 - 03.2009
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Education

The University of Tennessee - Knoxville
Knoxville, TN

Skills

  • Customer Service
  • Retail Operations
  • Sales expertise
  • Driven Work Ethic
  • Management
  • Decision-Making
  • Customer Engagement
  • Team Supervision
  • Delegating Work
  • Training and mentoring
  • Visual Merchandising

Timeline

Retail Sales Manager

VALUE VILLAGE TVI inc
01.2022 - Current

Private Nanny

MILLER FAMILY
04.2017 - 07.2022

Cashier and Customer Service Desk

WALMART
02.2016 - 10.2016

Lead Teacher

COVENANT HEALTH GROUP- NANNYS EDUCARE CENTER
01.2015 - 03.2017

Barista Shift Lead

BARNES & NOBLE
06.2014 - 07.2015

Assistant Manager

DEB SHOPS INC
09.2012 - 06.2015

Live in Nanny

EVANS FAMILY
03.2009 - 01.2012

Security Officer

IPC SECURITY
05.2008 - 03.2009

The University of Tennessee - Knoxville

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Genolyne Matthews