Summary
Overview
Work History
Education
Skills
Timeline
Barista

Genora Eliasen

Lake City,FL

Summary

Accomplished Shift Manager at Dunkin, adept in decision-making and customer service, significantly improved team performance and customer satisfaction. Excelled in critical thinking and cash handling, demonstrating a strong work ethic and problem-solving skills. Proven track record in employee training and handling customer complaints, fostering a positive and efficient work environment.

Overview

10
10
years of professional experience

Work History

Shift Manager

Dunkin
03.2023 - 02.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Night Shift Supervisor

Subway
01.2022 - 03.2023
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.

Final Finisher

Townhomes LLC
02.2016 - 11.2021
  • Optimized workflow through effective time management and prioritization of tasks, ensuring projects were completed on schedule.
  • Improved workflow efficiency by keeping the workspace clean, organized, and well-stocked with necessary supplies.
  • Enhanced product quality by meticulously inspecting final finishes and addressing any imperfections.
  • Consistently exceeded performance goals as a Final Finisher through dedication to precision craftsmanship and impeccable work ethic.

Front of House Employee

Hungry Howies Pizza & Subs
05.2015 - 02.2016
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Commercial Cleaner

Glenn's Floor Care
05.2014 - 05.2015
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.

Education

Columbia High School
Lake City, FL

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Hiring and Recruiting
  • Customer Service
  • Handling Customer Complaints
  • Assigning Work
  • Work Planning and Prioritization
  • Problem-Solving
  • Critical Thinking

Timeline

Shift Manager

Dunkin
03.2023 - 02.2024

Night Shift Supervisor

Subway
01.2022 - 03.2023

Final Finisher

Townhomes LLC
02.2016 - 11.2021

Front of House Employee

Hungry Howies Pizza & Subs
05.2015 - 02.2016

Commercial Cleaner

Glenn's Floor Care
05.2014 - 05.2015

Columbia High School

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Genora Eliasen