Summary
Work History
Education
Skills
References
Timeline
Generic

Genora Wilder

Rochester

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Work History

Analytical Lab Technician

Eastman Kodak Company
Rochester
  • Participated in internal audits as part of continuous improvement initiatives.
  • Maintained laboratory equipment including calibration checks and troubleshooting malfunctions.
  • Monitored environmental conditions in the laboratory to maintain a safe working environment for personnel.
  • Conducted quality control tests on materials used in the lab to ensure accuracy of results.
  • Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Performed daily housekeeping tasks driving efficient laboratory operations.
  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.

Credit Authorizer - Collections Department

Sears Roebuck
Rochester
  • Advised customers on their current status within the company's credit program.
  • Verified customer information by contacting employers, creditors, and other sources.
  • Analyzed customer payment histories to determine whether additional services could be offered.
  • Contacted customers to notify of delinquent payments and resolve.

Manufacturing-Assembly, Inspection

Xerox
Rochester
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.

Receptionist - Information Desk - Security Office

St. Mary's Hospital
Rochester
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with special projects assigned by management when required.
  • Updated daily log book with information about visitors entering the premises.
  • Verified visitors' identification cards before allowing access to the building.
  • Responded to inquiries from internal staff members regarding office operations.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Education

High School Diploma -

West High School
Rochester, NY
06-1970

Some College (No Degree) -

Cornell University
Ithaca, NY

Skills

  • Effective communication
  • Attention to detail
  • Data interpretation
  • Interpersonal and written communication
  • Customer service
  • Organizational skills
  • Multi-line telephone operation
  • Front desk operations
  • Telephone skills
  • Customer and client relations
  • Meticulous and organized
  • Phone etiquette
  • PC proficient
  • Multi-line telephone skills

References

References available upon request.

Timeline

Analytical Lab Technician

Eastman Kodak Company

Credit Authorizer - Collections Department

Sears Roebuck

Manufacturing-Assembly, Inspection

Xerox

Receptionist - Information Desk - Security Office

St. Mary's Hospital

High School Diploma -

West High School

Some College (No Degree) -

Cornell University

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Genora Wilder