Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genoveva Abraham

Molalla,OR

Summary

Diligent Administrative Assistant with solid background in bookkeeping and administrative support. Successfully managed financial records and coordinated office operations to enhance efficiency. Demonstrated ability in using accounting software and maintaining accurate financial reports.

Skilled administrative professional with focus on bookkeeping and office management. Proven track record of maintaining precise financial records and providing comprehensive administrative support. Known for collaborative team spirit and adaptability to evolving work environments. Proficient in financial software and document management.

Overview

2026
2026
years of professional experience

Work History

Lead Cook /Assistant Manager

Marquis

Bookkeeper

Withers Lumber
10.2022 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Freight Handler

Grocery Outlet
06.2021 - 09.2022
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
  • Verified and noted count and condition of cargo received.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Lead Cook / Assistant Manager

Marquis Companies
09.2011 - 06.2021
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Dietary Aide

Avamere Rehabilitations
09.2005 - 06.2011
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Shift Supervisor

Colton Market
03.2003 - 08.2005
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Benjamin Franklin High School
Portland, OR

Skills

  • Crew training
  • Training management
  • Scheduling
  • Food inventory management
  • Employee supervision
  • Food presentation
  • Special diets
  • Cost reduction
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Prioritization
  • Quality control
  • Clerical support
  • Filing
  • Product sales
  • Product and service solutions
  • Multi-line phone talent
  • Assertiveness
  • Coordination

Timeline

Bookkeeper

Withers Lumber
10.2022 - Current

Freight Handler

Grocery Outlet
06.2021 - 09.2022

Lead Cook / Assistant Manager

Marquis Companies
09.2011 - 06.2021

Dietary Aide

Avamere Rehabilitations
09.2005 - 06.2011

Shift Supervisor

Colton Market
03.2003 - 08.2005

Lead Cook /Assistant Manager

Marquis

Benjamin Franklin High School

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Genoveva Abraham