Genoveva Manzanares
Renton,WA
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Committed to contributing to team success and achieving organizational objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Target
Arvada, CO
10.2024 - 03.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints efficiently to enhance satisfaction.
- Maintained knowledge of current promotions and store policies.
- Processed transactions accurately at the point of sale.
- Educated customers on product features and benefits effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Property Manager
Summit Communities
Denver, CO
07.2024 - 03.2025
- Supervised and coordinated daily operations of a 322-unit apartment community, including leasing, occupancy, maintenance, and management of property associates.
- Managed physical assets and property performance, achieving a 96.2% occupancy unit rate.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Monitored regulatory compliance and company policies related to property management.
- Maintained a working knowledge of all maintenance programs and capital improvement projects to ensure the efficient operation of systems and effective responses to resident requests.
- Instrumental in transitioning property management from paper to a fully electronic system.
- Cultivated relationships with prospective residents, identified housing needs, conducted interviews to determine eligibility, and showed vacant/model suites.
- Conducted move-in and move-out inspections, charged residents for applicable damages or unpaid fees, and prepared or approved related move-out documents.
- Implemented leasing strategies, attracting quality tenants and maximizing occupancy rates.
- Coordinated maintenance requests, overseeing timely completion and tenant satisfaction.
- Managed property operations, ensuring compliance with regulations and standards.
- Trained staff on customer service best practices to enhance tenant relations.
- Collaborated with vendors, negotiating contracts for services to optimize operational efficiency.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Property Service Manager
Liberty Military Housing
Lakeside, CA
07.2022 - 05.2024
- Manages the resident move-in/move-out process for a 500-unit multi-family residential community.
- Responsible for scheduling maintenance work, and ensuring timely completion of service requests and work orders.
- Performs home inspections related to move-in/move-out, including pre-move-in/pre-move-out, and final inspections.
- Provides residents with charges related to move-out and final inspection results.
- Creates purchase orders for vendor maintenance services and products.
- Generates work orders for make-readies and maintenance service requests.
- Schedules and monitors water intrusion, communicates with residents, and issues 3-day notices.
- Ensures a timely response to resident concerns and requests to promote resident satisfaction.
- Performs administrative tasks, email communications, and inputs data into various software systems.
- Participates in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control.
Property Manager
Whittington Property Management
La Mesa, CA
09.2017 - 07.2022
- Supervised and coordinated daily operations of a 148-unit apartment community, including leasing, occupancy, maintenance, and management of property associates.
- Managed physical assets and property performance, achieving a 98.6% occupancy unit rate.
- Monitored regulatory compliance and company policies related to property management.
- Maintained a working knowledge of all maintenance programs and capital improvement projects to ensure the efficient operation of systems and effective responses to resident requests.
- Instrumental in transitioning property management from paper to a fully electronic system.
- Cultivated relationships with prospective residents, identified housing needs, conducted interviews to determine eligibility, and showed vacant/model suites.
- Conducted move-in and move-out inspections, charged residents for applicable damages or unpaid fees, and prepared or approved related move-out documents.
- Coordinated maintenance requests, overseeing timely completion and tenant satisfaction.
- Managed property operations, ensuring compliance with regulations and standards.
- Implemented leasing strategies, attracting quality tenants and maximizing occupancy rates.
- Trained staff on customer service best practices to enhance tenant relations.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
Temporary Leasing Consultant
NPM Staffing
San Diego, CA
08.2017 - 09.2018
- Operated as a Leasing Consultant, providing current and prospective residents with high-quality customer service to retain residents and lease apartments.
- Reported directly to the property manager.
- Led front-of-house operations, maintaining exceptional service standards, and intensive training to meet sales targets and customer expectations.
- I greeted prospective residents and conducted tours, determining housing needs and preferences.
- Prepared and assisted new residents with all leasing paperwork, including lease move-in packets, applications, lease agreements, and employment and credit checks.
- Assisted prospective tenants with property tours and leasing inquiries.
- Utilized leasing software to track leads and manage tenant information effectively.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
High School Diploma -
High Plains High School
Thornton, CO05-2005
Skills
- Lease negotiation
- Conflict resolution
- Payment processing
- Paperwork processing
- Tenant Relations
- Rental Agreements
- Inspections
- Maintenance
- Budgeting
- Vendor Management
- Rent Collection
- Market Analysis
- Contract Management
- Tenant Screenings
- Property Marketing
- Interpersonal Communications
- Customer Service
- Problem-Solving
- Risk Management
- Maintenance coordination
- Vendor management
- Data entry accuracy
Key Profile Offerings
- Strong communicator with the ability to build positive relationships with tenants, vendors, and stakeholders.
- Detail-oriented and organized, committed to delivering exceptional service and ensuring properties are well-maintained.
- Experienced in utilizing technology and data analysis to optimize property performance and achieve business objectives.
- Maintains all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month-end, pre-close, bank deposits, and ensuring a balanced rent roll.
- Technical proficiencies include AppFolio, OneSite, Yardi, and Microsoft Office Suite (Word, Excel, PowerPoint).
Timeline
Customer Service Representative
Target
10.2024 - 03.2025
Property Manager
Summit Communities
07.2024 - 03.2025
Property Service Manager
Liberty Military Housing
07.2022 - 05.2024
Property Manager
Whittington Property Management
09.2017 - 07.2022
Temporary Leasing Consultant
NPM Staffing
08.2017 - 09.2018
High School Diploma -
High Plains High School
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