Genoveva Montoya
Summary
Experienced medical assistant with over 10 years of proven success in supporting medical staff to deliver patient-centered care in high-volume and fast-paced environments. Strong communication and organizational skills. Consistently dedicated advocate for patients and their families throughout my career. Cross-trained in various departments, expanding knowledge and versatility. Recently took on a non-medical position for the first time in over 10 years, demonstrating flexibility and eagerness to learn new skills.
Overview
12
12
years of professional experience
Work History
Development Service Representative
City of Corpus Christi
06.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Educated client procurement professionals and potential partners about the Cities permitting requirements
- Completed daily logs for management review.
- Scheduled appointment for customer
Patient Access Representative
Driscoll Children's Hospital
02.2022 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Medical Assistant /Patient Access Service Representative
Monterey County Health Department
01.2017 - 01.2021
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care, (Pediatric and Behavioral Health)
Medical Assistant
SVMC Cancer Care (Formerly Pacific Cancer Care)
09.2013 - 12.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Diploma - Medical Assisting
Central Coast College
Salinas, CA06-2013
Skills
- Fluent in English and Spanish
- Clinical Operations
- Office Management
- Medical Terminology and Anatomy
- Familiar with Laboratory Procedures
- OncoEMR / EPIC
- Teamwork and collaboration
- Knowledge of Confidentiality (HIPAA)
Timeline
Development Service Representative
City of Corpus Christi
06.2023 - Current
Patient Access Representative
Driscoll Children's Hospital
02.2022 - 06.2023
Medical Assistant /Patient Access Service Representative
Monterey County Health Department
01.2017 - 01.2021
Medical Assistant
SVMC Cancer Care (Formerly Pacific Cancer Care)
09.2013 - 12.2016
Diploma - Medical Assisting
Central Coast College
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