Gentian Mevlani
Lafayette,CO
Summary
Versatile Maintenance Manager, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
10
10
years of professional experience
Work History
Property Maintenance Manager
Skylark Mobile Homes
10.2017 - Current
- Improved property maintenance efficiency by implementing streamlined processes and procedures.
- Managed a team of maintenance professionals for optimal performance and productivity.
- Reduced repair costs with proactive maintenance strategies and preventive measures.
- Enhanced tenant satisfaction, addressing maintenance requests promptly and effectively.
- Coordinated with vendors and contractors to ensure high-quality services at competitive prices.
- Conducted regular property inspections to identify potential issues before they became major problems.
- Maintained accurate records of completed tasks, ongoing projects, and upcoming maintenance needs.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
General Manager
Lumber Liquidators, Inc.
Denver, CO
01.2016 - 09.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Maintenance Supervisor
Eccumenical Refugee Services
Denver, CO
06.2014 - 01.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Horizon High School
Brighton, CO05.2014
Skills
- Problem Solving Abilities
- Attention to Detail
- Groundskeeping Oversight
- Analytical and Critical Thinking
- Vendor Management
- Decision Making Abilities
- Preventative Maintenance Planning
- Customer Service Excellence
- Property Management Expertise
- Quality Control Monitoring
- Time Management and Organization
- Building Maintenance Knowledge
- Communication and Interpersonal Skills
- Facilities Maintenance
- Maintenance Planning
- Preventive Maintenance
- Expense Tracking
- Team Leadership
Timeline
Property Maintenance Manager
Skylark Mobile Homes
10.2017 - Current
General Manager
Lumber Liquidators, Inc.
01.2016 - 09.2018
Maintenance Supervisor
Eccumenical Refugee Services
06.2014 - 01.2016
High School Diploma -
Horizon High School
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