Gentle Newsom
Carthage,MS
Summary
Seeking to obtain a position that will allow me to utilize my strong organization skills, educational background and knowledge, and ability to work well with other people for the success of my employer and betterment of myself. Works alone or as part of a team to manage high volumes of work in fast-paced environments. Enthusiastic and willing to take on any task. Pleasant, hardworking, and reliable with great interpersonal skills. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure entry-level position and ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Dispatcher
LifeCare EMS
10.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assisted callers in emergency situations with appropriate information and support.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
Store Assistant Manager
The Junction
03.2022 - 10.2023
- Issue receipts to customers for products bought; make necessary refunds, credits, or change to customers
- Responsible for daily bank deposit and ensuring that store was equipped with enough money for following day.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at cash register, processing payments accurately and efficiently.
- Supported management in executing marketing initiatives, participating in promotional events, and implementing visual merchandising guidelines.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Handled escalated customer issues, negotiating resolutions that balanced needs of store and individual client.
- Operated POS system to process payments and provide receipts.
- Contributed to positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Answered questions about store policies and addressed customer concerns.
- Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain secure environment for staff and customers alike.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Child Caregiver
Newsom Daycare
06.2021 - 02.2022
- Owned and managed daycare business and was responsible for care and supervision of children ranging from 4 weeks to 13 years old.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Created safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Established daily routines to provide structure and predictability for children under care.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Facilitated naptime routines, creating calm atmosphere conducive to restful sleep for young children in care facilities or homes settings.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Responded to inquiries from parents and guardians.
Quality Inspector
Fedrick Brothers Inspection's
01.2021 - 06.2021
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Identified and helped resolve non-conforming product issues.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Performed inspections with accuracy, reporting problems or defects quickly.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.
- Conducted detailed failure analysis investigations when necessary, identifying underlying issues that contributed to defects or malfunctions.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed safety protocols while handling hazardous materials.
Administration/Secretary/Front Office Manager
Jacob's Well
05.2017 - 10.2019
- Handled confidential documents with discretion, safeguarding sensitive information from unauthorized access.
- Worked closely with human resources to maintain accurate employee records, ensuring data privacy compliance at all times.
- Managed executive calendars, ensuring timely completion of tasks and preventing scheduling conflicts.
- Maintained accurate record-keeping systems, resulting in easy access to critical information when needed.
- Improved office efficiency by streamlining administrative processes and implementing time-saving solutions.
- Updated company website content regularly, ensuring relevant information was easily accessible for clients or customers seeking assistance or services.
- Assisted in development and implementation of office policies, contributing to well-organized and productive work environment.
- Supported department heads with various tasks, enabling them to focus on strategic decision-making.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
House Cleaner
Self-employed
05.2013 - 01.2017
- Maintain all cleaning equipment and materials in safe and sanitary working condition.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Dusted picture frames and wall hangings with cloth.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Store Assistant Manager
Lay's Bestway
06.2012 - 02.2013
- Issue receipts to customers for products bought; make necessary refunds, credits, or change to customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at cash register, processing payments accurately and efficiently.
- Operated POS system to process payments and provide receipts.
- Contributed to positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Correctional Officer
GEO Walnut Grove Youth Correctional Facility
11.2011 - 04.2012
- Responsible for security, movement, and safety of 120 -240 inmates
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout process.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Cashier
Michael's 16
07.2008 - 07.2009
- Greeted and acknowledge each customer and assisted them whenever possible
- Resolved customer complaints and dealt with any problems
- Accurately processed cash register sales, accepted cash, checks and bankcards for payment, redeemed food stamps and coupons and processed payments
- Maintained accurate records of transactions and balanced sales and receipts
- Processed end of day money drawers with large quantities of cash, checks, and credit cards
- Responsible for securing store at end of shift and transporting large quantities of cash to specified locations.
Inventory Control Specialist/Cashier
Wal-Mart
11.2002 - 03.2004
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Facilitated communication between departments regarding inventory-related matters, promoting collaborative approach to problem solving.
- Leveraged data analysis tools to review and assess inventory performance metrics, enabling informed decision-making for continuous improvement efforts.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Optimized storage capacity utilization with strategic organization of products in warehouse, allowing for easier accessibility and improved productivity.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Assisted in reducing excess inventory through accurate forecasting, demand planning, and close collaboration with sales team.
- Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up to date.
- Performed data entry and completed proper paperwork.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
Education
Paralegal Associates Degree -
Hinds Community College
Jackson, MS05.2009
Skills
- Strong prioritization and multitasking skills
- Attention to detail and accuracy
- Teamwork
- Social perception
- Self-motivated and high level of energy
- Decision making, critical thinking, organizing, and planning
- Adaptability and ability to work under pressure
- Initiator
- Strong verbal and personal communication skills
- Strong management and leadership skills
- Crisis Management / Incident Prioritization
- Computer-aided dispatching
- Basic life support understanding
- Information intake / Data documentation
- Public Safety Awareness
- Call Management
- EMS Dispatch
- Information Gathering and Relay
- Emergency Medical Instruction
- Emergency Assessment
- Dependable and Responsible
- Flexible Schedule
- Call Routing
- Good Judgment
- Telephone Etiquette
- Law Enforcement Collaboration
Certification
- Graduation Certificate & Honor Chord May 2009 to Present
- Career Readiness Certificate January 2010 to Present
- Defensive Tactics and Oleoresin Capsicum December 2011 to April 2012
- Correctional Officer December 2011 to April 2012
Groups
Mississippi Paralegal Association January 2008 to Present
Secondary Education
Cust Private Academy, Cust, New Zealand, 01/01/83, 01/01/93, Graduated with honors at the age of sixteen., Took GED in June 2001 to comply with Mississippi requirements.
Awards
- Alpha Beta Gamma December 2007
- Phi Theta Kappa October 2007
- Outstanding Speeches July 2008
- Dean's List
Timeline
911 Dispatcher
LifeCare EMS
10.2023 - Current
Store Assistant Manager
The Junction
03.2022 - 10.2023
Child Caregiver
Newsom Daycare
06.2021 - 02.2022
Quality Inspector
Fedrick Brothers Inspection's
01.2021 - 06.2021
Administration/Secretary/Front Office Manager
Jacob's Well
05.2017 - 10.2019
House Cleaner
Self-employed
05.2013 - 01.2017
Store Assistant Manager
Lay's Bestway
06.2012 - 02.2013
Correctional Officer
GEO Walnut Grove Youth Correctional Facility
11.2011 - 04.2012
Cashier
Michael's 16
07.2008 - 07.2009
Inventory Control Specialist/Cashier
Wal-Mart
11.2002 - 03.2004
Paralegal Associates Degree -
Hinds Community College
- Graduation Certificate & Honor Chord May 2009 to Present
- Career Readiness Certificate January 2010 to Present
- Defensive Tactics and Oleoresin Capsicum December 2011 to April 2012
- Correctional Officer December 2011 to April 2012
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