Gentry Barolet
Orlando,FL
Summary
Diligent server with fantastic work ethic Shows up on time to all scheduled shifts Maintains professional appearance Able to adjust to needed demeanor for best server table relationship Able to memorize ingredients and specials to keep guests informed Enjoys serving and meeting new people while providing them with best possible dining experience
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Omaha Steakhouse
03.2023 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Developed and implemented standard operating procedures to maintain smooth operations.
Server
347 Grille By Coach Shula
10.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Sam Sneads
04.2021 - 10.2022
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Upheld high sanitation and safety standards while delivering and serving food
- Balanced trays with care to successfully deliver large volumes of food quickly
- Assisted guests with making menu choices
- Restocked stations regularly to help team stay efficient and meet customers' needs.
Server
Adriatico Trattoria Italiana
08.2018 - 10.2022
- Communicated specials and ingredients to customers for best decision making process
- Maintained restaurant to professional standards
- Greeted and sat guests with friendly professional service
- Used POS system to accurately input orders and process payments
- Performed side work duties, such as cleaning, polishing, cutting lemons and butter and stocking plates and silver
- Provided wine service at table side
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Answered phones and took phone orders for customer pick up or delivery.
Server
Melting Pot
08.2016 - 08.2018
- Performed opening food prep tasks
- Informed customers of unique dining experience and menu choices
- Melted cheese at table while maintaining friendly and engaging experience
- Trained servers to perform duties with efficiency
- Restocked stations regularly to help team stay efficient and meet customers' needs.
Education
Master of Arts - Music Performance
Lynn University
Boca Raton, FLBachelor of Arts - Music Performance
Lynn University
Boca Raton, FLSkills
- Service Quality Enhancements
- Conflict Resolution
- Resources Allocation
- Sales Operations
- Staff Management
- Leadership Abilities
Timeline
Restaurant Supervisor
Omaha Steakhouse
03.2023 - Current
Server
347 Grille By Coach Shula
10.2022 - 03.2023
Server
Sam Sneads
04.2021 - 10.2022
Server
Adriatico Trattoria Italiana
08.2018 - 10.2022
Server
Melting Pot
08.2016 - 08.2018
Master of Arts - Music Performance
Lynn University
Bachelor of Arts - Music Performance
Lynn University
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