Gentry Herlitz
Troy,IL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
Washington University Pediatric Ophthalmology
09.2022 - 02.2024
- Coordinated daily operations of the clinical office, including patient services, staff supervision, and organizational management.
Patient Billing/Service Representative II - Float
Washington University Pediatric Ophthalmology
12.2021 - 09.2022
- Managed front desk responsibilities including gathering patient information for accurate treatment and billing.
Financial Services Representative
Scott Credit Union
09.2020 - 11.2021
- Identified, educated, and presented SCU products and services to new and existing members.
Financial Counselor
HSHS Holy Family Hospital
08.2019 - 08.2020
- Reviewed patient financial information to identify reimbursement concerns.
Referral Specialist
HSHS St. Joseph’s Hospital and HSHS Holy Family Hospital
06.2016 - 08.2019
- Organized daily activities with sleep technicians, scheduled and pre-accessed patients.
Director of Health Fair
HSHS St. Joseph’s Hospital
12.2015 - 08.2019
- Coordinated employees and volunteers for the health fair, managed registration, and handled pre and post-event setups.
NRO Trainer
Red Robin Corporate
10.2006 - 09.2016
- Opened major franchised restaurants across the U.S., conducted classroom training for front-of-house staff.
Education
Completed coursework towards Kinesiology/Theater -
Southern Illinois University Edwardsville
Edwardsville, IL08.2006
Skills
- Analytical Skillset
- Problem Solving
- Advanced Cash Handling Experience
- Management of Time and Others
- Ability to Work Under Pressure
- Self-Motivation
- Strong Phone Communication Skills
- Conflict Resolution
- Strong Leadership Skills
- Strong Work Ethic
- Attention to Detail
- Insurance Verification
- Medical Records Review and Research
- Adaptable
- HIPAA Certified
- Microsoft Office Suite
- Natural Organizing Skills
- Performance Reviews
- BLS Certified
- Public Speaking
- Scheduling
Certification
- Notary Public
- HIPAA Certified
- BLS Certified
Timeline
Clinic Coordinator
Washington University Pediatric Ophthalmology
09.2022 - 02.2024
Patient Billing/Service Representative II - Float
Washington University Pediatric Ophthalmology
12.2021 - 09.2022
Financial Services Representative
Scott Credit Union
09.2020 - 11.2021
Financial Counselor
HSHS Holy Family Hospital
08.2019 - 08.2020
Referral Specialist
HSHS St. Joseph’s Hospital and HSHS Holy Family Hospital
06.2016 - 08.2019
Director of Health Fair
HSHS St. Joseph’s Hospital
12.2015 - 08.2019
NRO Trainer
Red Robin Corporate
10.2006 - 09.2016
Completed coursework towards Kinesiology/Theater -
Southern Illinois University Edwardsville
- Notary Public
- HIPAA Certified
- BLS Certified
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