Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic
Gentry Mason

Gentry Mason

Summary

Motivated and service-oriented hospitality professional with over 3 years of front-line guest service experience, currently pursuing a Bachelor's in Business Management. Recognized for leadership, attention to detail, and excellence in guest relations, with a proven ability to thrive in high-volume, fast-paced environments. Ranked Top 3 among 25 Check-in Associates in 2023 at Marriott for excellence in cleanliness, elite appreciation, and staff service.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Aloft Hotels
06.2022 - Current
  • Delivered first-class service to over 100+ guests per week, ensuring smooth check-in/check-out and proactive concierge support
  • Earned top scores in guest satisfaction surveys: 100% in Elite Appreciation, Cleanliness, and Staff Service
  • Managed guest issues with professionalism, achieving a resolution success rate consistently above team average
  • Collaborated cross-functionally with housekeeping and maintenance to fulfill special requests and service recovery
  • Trained and guided junior front desk associates, contributing to team development and consistent performance

Front End Team Lead

Walmart
08.2020 - 08.2021
  • Supervised up to 10 front-end associates per shift, ensuring efficient customer flow and checkout accuracy
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Oversaw daily cash control and reconciliation, maintaining 100% accuracy in financial reporting
  • Created training materials and mentored new team members to enhance service standards and reduce customer wait times

Host/Waiter

Reds Porch
06.2018 - 08.2019
  • Greeted and seated guests during peak dining hours, averaging 100+ covers per shift
  • Coordinated with kitchen and bar teams to streamline food delivery and enhance guest experience
  • Assisted in resolving reservation conflicts and ensured optimal table turnover through proactive communication
  • Greeted and seated guests promptly, ensuring a positive first impression and creating a welcoming atmosphere.
  • Managed reservations and organized seating arrangements to optimize table turnover and guest satisfaction.
  • Assisted servers by delivering food and drinks to tables, ensuring accuracy and timeliness of orders.


Education

Bachelor - Business Management

The University of Texas At San Antonio
04.2025

L.C Anderson - undefined

L.C Anderson
08.2019

Skills

  • Scheduling & Training

  • Microsoft Office

  • Customer Service

  • Accounting

  • Conflict Resolution

  • Leadership

  • Hospitality service expertise

  • Marketing and advertising

  • Adaptable

Accomplishments

  • Top 3 Performer at Marriott property based on guest satisfaction data (2023 Medallia Rankings)
  • Achieved 100% scores in Elite Appreciation , Cleanliness , and Staff Service metrics
  • Contributed to increased front desk efficiency through scheduling coordination and team mentoring

Timeline

Front Desk Agent

Aloft Hotels
06.2022 - Current

Front End Team Lead

Walmart
08.2020 - 08.2021

Host/Waiter

Reds Porch
06.2018 - 08.2019

L.C Anderson - undefined

L.C Anderson

Bachelor - Business Management

The University of Texas At San Antonio

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Gentry Mason