Gentry Pariso
Jacksonville
Summary
Dynamic server trainer with extensive experience in training development, service standards, and customer relationship management. Proven ability to enhance team performance through effective communication and problem-solving strategies. Dedicated lead server trainer with a strong background in mentoring and developing new staff. Expertise in training delivery, performance monitoring, and team coordination to ensure exceptional service standards and compliance with health regulations. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Server Trainer
Mellow Mushroom
Fleming Island
01.2009 - 01.2015
- Trained new servers on menu items and service standards.
- Provided one-on-one support to ensure successful completion of training objectives.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Worked directly with servers for many shifts during training process.
- Calculated charges, issued table checks, and collected payments from customers.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
Lead Server Trainer
Players Grille
Fleming Island
01.2005 - 01.2009
- Trained new servers on menu knowledge and service techniques.
- Developed training materials to enhance staff understanding of operational standards.
- Conducted regular assessments to ensure staff proficiency in service protocols.
- Facilitated team meetings to share best practices and address service challenges.
- Coordinated with management to implement training schedules and sessions.
- Mentored junior staff, offering guidance on customer interactions and teamwork.
- Collaborated with kitchen staff to improve communication and workflow efficiency.
- Identified opportunities for process improvements that could enhance server efficiency.
- Facilitated team building activities to promote collaboration among staff members.
- Evaluated effectiveness of training programs by tracking improvement in employee skillset over time.
- Developed and implemented training plans for new servers.
- Organized special events such as seminars or workshops to increase awareness about food safety regulations.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Provided classroom instruction in areas such as customer service techniques, product knowledge and sales techniques.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Conducted regular reviews of existing processes to identify areas where further training may be necessary.
- Maintained records of attendance, progress reports and other relevant information related to server trainings.
- Assisted with the development of operational procedures and standards for restaurants.
- Provided support during peak times when additional staff was needed at restaurants.
- Developed evaluation forms to measure employees' understanding of the material presented during training sessions.
- Coordinated with restaurant managers to ensure compliance with training policies and procedures.
- Created instructional materials, such as job aids, manuals, handouts and videos.
- Monitored server performance through direct observation, surveys and post-training assessments.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
Education
High School Diploma -
FCCJ
Jacksonville, OR01-2004
Skills
- Training development
- Service standards
- Food safety compliance
- Menu expertise
- Upselling techniques
- Customer relationship management
- Menu knowledge
- Upselling strategies
- Performance monitoring
- Team coordination
- Communication skills
- Problem solving
- Time management
- Collaborative teamwork
- Conflict resolution
- Dining customer service
- New employee mentoring
- Allergy awareness
- Effective time management
- Daily specials memorization
- Effective customer upselling
- Menu presentation
- Table management
- Service prioritization
- Price memorization
- Quality control
- Food presentation
- Order accuracy
- Safe food handling
- Staff monitoring
- Employee mentoring
- Cash handling
- Table setting arrangements
- Check payment processing
- Server etiquette
- Food running skills
- Food spoilage prevention
- Dish preparation
- Strong leadership
- High volume dining
- Front-of-house display creation
- Waiting tables
- Point of sale (POS) system operations
- Team member training
- Patron satisfaction
- Sanitation standards
References
References available upon request.
Timeline
Server Trainer
Mellow Mushroom
01.2009 - 01.2015
Lead Server Trainer
Players Grille
01.2005 - 01.2009
High School Diploma -
FCCJ