Gentry Wedig
Myton,UT
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
11
11
years of professional experience
Work History
Business Office Manager
Uintah Basin Medical Center
Roosevelt, UT
08.2018 - Current
- Managed office budget and ensured accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Compiled reports from various departments on a regular basis.
- Ordered supplies when necessary to keep the office running smoothly.
- Developed strategies for improving administrative processes.
- Handled confidential company information in accordance with established protocols.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Supervised business office staff and administrators, driving office operations.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Accounts Receivable Supervisor
Uintah Basin Medical Center
Roosevelt, UT
09.2013 - 08.2017
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments.
- Maintained accurate records of customer account activity including invoices, payments, credits, adjustments.
- Resolved customer queries related to billing issues or payment discrepancies in a timely manner.
- Evaluated existing processes and proposed improvements to streamline workflow efficiency.
- Managed collection process for past due receivables while maintaining good relationships with customers.
- Tracked all incoming payments received via check, ACH and wire transfer or other methods.
- Performed periodic reviews of unapplied cash items on the general ledger accounts.
- Reviewed insurance claims for accuracy and completeness, ensuring that all required information was present.
- Processed payments from insurance companies in accordance with established procedures.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
- Validated policyholder eligibility for coverage of services rendered.
- Negotiated payment arrangements with patients and and or their families as needed.
- Interpreted Explanation of Benefits documents from various insurers.
- Provided timely follow-up on unpaid claims to ensure prompt resolution of issues causing delays in reimbursement.
- Analyzed provider contracts and fee schedules to determine appropriate reimbursement rates for services provided by healthcare providers.
Education
Administrative Assistant Support Certificate -
Uintah Basin Applied Technology College
Roosevelt, UT05-2010
High School Diploma -
Union High School
Roosevelt, UT05-2008
Associate of Science - Healthcare Management
Utah State University
Logan, UTSkills
- Office Management
- Business operations management
- Payroll Management
- Workflow Planning
- Account Reconciliation
- Event Coordination
- Credit and collections
- Document Management
- Relationship Building
- Staff Training and Development
- Deadline Management
- Training and coaching
- Operations Management
References
References available upon request.
Timeline
Business Office Manager
Uintah Basin Medical Center
08.2018 - Current
Accounts Receivable Supervisor
Uintah Basin Medical Center
09.2013 - 08.2017
Administrative Assistant Support Certificate -
Uintah Basin Applied Technology College
High School Diploma -
Union High School
Associate of Science - Healthcare Management
Utah State University
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