GENY LADINO HERNÁNDEZ

• Customer service, typing, filing, among others.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

Receiving patients, entering the system, assigning appointments, typing

• Self-motivated, with strong sense of personal responsibility.
• Skilled at working independently and collaboratively in team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Created and updated records and files to maintain document compliance.
• Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
• Prepared and charted data and metrics for detailed status reports.
• Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
• Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.

• Evaluated the effectiveness of implemented solutions by conducting follow-up audits and monitoring progress over time.
• Maintained accurate records of all audit activities, enabling efficient tracking and follow-up on outstanding issues.
• Conducted detailed analyses of financial statements, identifying areas requiring further investigation or improvement.
• Collaborated with cross-functional teams to address audit findings and implement corrective measures effectively.
• Established and enhanced audit processes.
• Planned and coordinated projects to optimize work allocation and maximize revenue recovered.
• Developed policies, rules and regulations consistent with federal and state laws pertaining to program administration.

• Participated in continuous improvement initiatives within the audit department, leading to enhanced audit methodologies and procedures.
• Conducted background research on prospective clients before initiating new audit engagements, ensuring alignment with firm''s expertise and resources.
• Assisted in the development of clear and concise audit reports, contributing to effective communication with client management teams.
• Enhanced audit efficiency by assisting in the planning and execution of internal audits.
• Used Excel to create and manage budgets, balance sheets and other related financial statements.

• Managed inventory levels to minimize stock shortages while optimizing storage space utilization.
• Collaborated with other supervisors to develop interdepartmental strategies for process improvement and increased efficiency across the organization.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Planned fun outings and educational activities to keep children entertained.

• Worked with front desk to respond promptly to all guest requests.
• Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
• Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
• Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
• Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
• Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
• Communicated repair needs to maintenance staff.

• Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
• Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
• Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

• Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
• Developed strong rapport with regular guests, fostering loyalty and repeat business.
• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
• Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
• Managed reservations system effectively, minimizing mix-ups and overbookings.
• Handled emergency situations calmly and professionally while following proper protocols.
• Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
• Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
• Streamlined front desk operations for improved efficiency and guest experience.
• Coordinated with various departments to address guest needs and provide seamless service experiences.
• Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
• Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.
• Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
• Maintained clean and organized front desk areas to uphold polished company image.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees, and payments.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
• Educated clients on insurance policies and procedures.
• Met with customers to provide information about available products and policies.