Genyffer Reyes
Georgetown,TX
Summary
Dedicated and results-driven solutions provider with over 12 years of proven success in customer service, poised to contribute expertise to a dynamic, high-tech environment. Adept at managing strategic accounts, leading cross-functional projects, and leveraging excellent communication and analytical skills to drive customer satisfaction. Excited to bring a track record of excellence in customer service to contribute to the growth and success of forward-thinking businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Account Manager
Dell Technologies
05.2019 - 11.2024
- Managed complex sales cycles of multimillion-dollar deals resulting in 120% YTD sales achievement.
- Advised customers on strategic business and technological solutions, leading to improved financial, operational, and technical outcomes.
- Successfully led a team of internal overlays to drive growth across diverse accounts, fostering strong customer relationships.
- Developed and executed strategic sales plans, resulting in consistent year-over-year revenue growth
- Anticipated customer needs beyond current product and service offerings to uncover avenues for highlighting the comprehensive value of the Dell portfolio.
- Achieved a 90% client retention rate by delivering exceptional customer service and nurturing strong client relationships
- Converted business needs into Dell solutions and effectively showcased their value addition and business impact
- Expanded client base through targeted outreach and networking events.
- Mentored junior sales team members, fostering a culture of continuous improvement and professional growth.
- Tracked sales metrics and data analysis to inform future decision-making and strategy adjustments.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Senior Software Sales Specialist
Dell Technologies
11.2014 - 05.2019
- Increased software sales by effectively identifying customer needs and presenting tailored solutions.
- Built strong client relationships through consistent communication and providing timely support.
- Exceeded sales targets by conducting effective product demonstrations and handling objections professionally.
- Collaborated with the marketing team to create targeted promotional materials for potential clients.
- Streamlined sales processes by implementing CRM software to track leads, opportunities, and customer interactions more effectively.
- Assisted in the onboarding of new sales team members, sharing best practices and mentoring for success.
- Developed strategic sales plans to target key industry segments, resulting in increased market share.
- Managed a diverse portfolio of clients, ensuring satisfaction and retention through attentive service.
Senior Inside Sales Representative
Protect America Home Security
04.2011 - 10.2014
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Analyzed market trends to identify opportunities for upselling or cross-selling additional products or services within existing accounts.
- Monitored competitor activities to stay informed of industry trends, adjusting sales strategies accordingly.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Surpassed sales goals by 130% annually with implementation of diverse sales tools and strategies.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Conducted product demonstrations for potential clients, effectively communicating features and benefits tailored to their needs.
Education
Texas State University Round Rock Campus
Round Rock, TXSkills
- Pipeline Management
- Solution selling
- Territory Management
- Sales Presentations
- Competitive Analysis
- Negotiation expertise
- Salesforce proficiency
- CRM Software
- Revenue Growth
Accomplishments
Rep of the year FY21
Team Player Award FY19, FY22
Highest growth attainment Q1 FY22, Q2 FY22
cNPS 95% FY22
Certification
Dale Carnegie Course: Effective Communication & Human Relations
References
David Anderson
Director | Dell Technologies
270-519-1315
Michael Todd
Senior Account Executive | Dell Technologies
615-267-9360
Timeline
Senior Sales Account Manager
Dell Technologies
05.2019 - 11.2024
Senior Software Sales Specialist
Dell Technologies
11.2014 - 05.2019
Senior Inside Sales Representative
Protect America Home Security
04.2011 - 10.2014
Texas State University Round Rock Campus
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