Genysha Davis
Pittsburgh,PA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Spearheaded process improvements, enhancing claim settlement speed and accuracy. Adept at fostering collaboration and mentoring teams, consistently achieving departmental goals while maintaining high-quality standards. Passionate about continuous improvement and user feedback integration.
Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Quality Assurance, Intermediate
UPMC
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Claims Supervisor
UPMC
07.2018 - 04.2022
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members (20).
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
Senior Claims Examiner
UPMC
11.2015 - 07.2018
- Prepared detailed reports on claim activity for management review, highlighting areas for improvement.
- Reviewed policy coverage details meticulously, ensuring accurate determination of benefits payable in each case.
- Mentored new hires during their onboarding process, sharing insights from years of experience as a Senior Claims Examiner.
- Spearheaded process improvements that resulted in reduced backlog and faster claim settlements.
- Contributed to company growth by consistently meeting or exceeding productivity targets without sacrificing quality standards.
Education
Bachelor of Science - Business Management
Point Park University
Pittsburgh, PA05-2024
Skills
- Critical thinking
- Prioritization and execution
- Cross functional leadership
- Timeline management
- Project management
- Staff management
- User feedback collection
- KPI tracking
- Goal setting
Timeline
Quality Assurance, Intermediate
UPMC
04.2022 - Current
Claims Supervisor
UPMC
07.2018 - 04.2022
Senior Claims Examiner
UPMC
11.2015 - 07.2018
Bachelor of Science - Business Management
Point Park University
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