GEOANNYE PONCE
Houston
Summary
Dedicated and customer-focused professional with strong experience in high-volume, fast-paced environments. Known for providing exceptional service, resolving issues efficiently, and creating positive customer experiences. Proven ability to multitask, communicate effectively, and maintain composure under pressure. Eager to grow, take new challenges, and contribute to team success.
Overview
8
8
years of professional experience
Work History
Barista
ARAMARK, Contract Services
09.2025 - Current
- Crafted high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Trained new baristas on equipment operation, beverage preparation, and customer service best practices.
- Monitored inventory levels and assisted in restocking supplies to ensure uninterrupted service during peak hours.
- Provided exceptional customer service by engaging with customers and addressing their needs promptly.
Starbucks Barista
Starbucks
01.2022 - 01.2025
- Managed cash register transactions accurately including cash handling, credit, and mobile payments.
- Prepared and served high-quality beverages according to established recipes and customer preferences.
- Educated customers on menu offerings, enhancing their experience through personalized recommendations.
- Trained new team members on operational procedures, fostering a collaborative work environment.
- Maintained clean and organized workstations and provide excellent customer service during peak hours.
Tax Preparer / Public Notary
PR Multiservices
01.2020 - 01.2022
- Prepared and reviewed tax returns for accuracy, ensuring compliance with federal, and state regulations.
- Notarized documents, ensuring legal compliance, maintaining confidentiality, explaining and following proper procedures.
Office Clerk
Colbert Ball Tax
01.2018 - 01.2020
- Answered phone calls, emails, and greeted clients, directing them appropriately.
- Organized files, records, and efficiently scheduled appointments.
- Managed proper retrieval and confidentiality of sensitive information.
Education
Bachelor’s Degree - Criminal Justice
University of Houston – Downtown
Houston12-2024
Associates Degree - Disciplinary Arts
Houston Community College
06-2020
Skills
- Front desk operations, multiline phone systems and appointment scheduling
- Microsoft Office Suite, Data entry & File management
- Bilingual, professional communication, and conflict resolution
- Adaptive and creative
- Attention to detail
- Time management
- Ability to collaborate effectively
- Providing high-quality care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
ARAMARK, Contract Services
09.2025 - Current
Starbucks Barista
Starbucks
01.2022 - 01.2025
Tax Preparer / Public Notary
PR Multiservices
01.2020 - 01.2022
Office Clerk
Colbert Ball Tax
01.2018 - 01.2020
Bachelor’s Degree - Criminal Justice
University of Houston – Downtown
Associates Degree - Disciplinary Arts
Houston Community College