Geobirttie Wise
Project Manager
Manteca,CA
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
24
24
years of professional experience
Work History
Project Manager
Yupp Non-Profit Organization
San Jose, CA
12.2021 - Current
- Creating project schedules and budgets.
- Define project scope, goals, and objectives.
- Develop detailed project plans, including timelines, resources, and deliverables.
- Manage project risks and issues.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Provided detailed project status updates to stakeholders and executive management.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Owner/Operator
Love Your Body by Gigi Natural Body Care Line
11.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Fraud Specialist
Citibank
Hagerstown, MD
02.2014 - 08.2018
- Responsible for risk assessments of accounts that may have been fraudulently applied for and or display possible account changes that are considered to be fraudulent account takeover
- Made judgment based risk assessments of credit card transactions on customer’s accounts to assist in preventing or stopping credit card fraud in its earliest stages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of bank account and credit card fraud, which involved upwards of $10,000 per case
- Assisted with training in new hire classes
Driver/Dispatch Supervisor
Infiniti Transportation
Seaford, Delaware
10.2010 - 09.2014
- Transported Medical Patients to and from their appointments
- Provided quality customer service for passengers and established rapport to obtain lifelong clients.
- Assisted in hiring new employees
- Trained new hires in they're daily operations
- Work with HR to create and arrange schedules
- Managed 10 employees daily
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Obtained customer signatures to complete and process paperwork
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Updated logs and tracking documents accurately and according to schedule requirements
Education
Diploma of Arts and Religion - Music Ministries
World Harvest Bible College
Columbus, Oh05.2007
High School Diploma -
Seaford Senior High
Seaford, DE05.2000
Skills
- Quick learning skills, Resourcefulness, Patience, Multi-Tasking, Reliability, Responsibility, Strategic Thinking, Problem solving skills, Teamwork skills
- Critical Thinking
- Flexible and Adaptable
- Data Entry
- Good Telephone Etiquette
- Problem-Solving
- Organization and Time Management
- Attention to Detail
- Dependable and Responsible
- Progress documentation
- Analytical and Critical Thinking
Additional Information
I work with multiple non-profit organizations such as Second Harvest, The Family Giving Tree, New Misson Community Development Center,and, Yupp Organization serving less fortunate families and the homeless population. I've the pleasure of doing so for over 15 years in multiple cities and states.
Timeline
Project Manager
Yupp Non-Profit Organization
12.2021 - Current
Owner/Operator
Love Your Body by Gigi Natural Body Care Line
11.2019 - Current
Fraud Specialist
Citibank
02.2014 - 08.2018
Driver/Dispatch Supervisor
Infiniti Transportation
10.2010 - 09.2014
Diploma of Arts and Religion - Music Ministries
World Harvest Bible College
High School Diploma -
Seaford Senior High
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