Geoff Fahrner
Eden,NY
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
23
23
years of professional experience
Work History
Parts Specialist
West Herr Automotive Group Inc.
09.2001 - Current
- Assisted customers in finding appropriate parts promptly.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Minimized losses due to damaged or obsolete inventory by implementing a robust returns management process and maintaining strict quality control measures.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Issued parts to technicians to complete customers' repairs.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
Education
High School Diploma -
West Seneca East Senior High School
West Seneca, NY06.1991
Skills
- Inventory Management
- Ordering parts
- Warehouse Operations
- Inventory Coordination
- Cycle counting
- Product Research
- Order Fulfillment
- Technical knowledge
- Shipping and receiving
- Forklift Operation
- Supply orders
- Invoice Processing
Timeline
Parts Specialist
West Herr Automotive Group Inc.
09.2001 - Current
High School Diploma -
West Seneca East Senior High School
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