Geoff Gaumer
Dallas,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
AREA GENERAL MANAGER
Sheraton DFW Airport, PM Hotel Group
01.2022 - Current
- 729 total combined rooms and over 60,000 square feet of combined meeting space.
- Responsible for performance of three Dallas-Ft Worth Area hotels: Sheraton DFW Airport, DoubleTree by Hilton DFW Airport North, and Courtyard by Marriott Addison-Midway.
- Achieved revenues of $36MM while increasing gross operating profit by $5.5MM and RevPar Index by 23.6%.
- Streamlined internal processes to improve workflow efficiency and reduce operational costs.
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
- Improved Brand Service Audit by 16.5%, Marriott GSS by 8.9%, and Hilton SALT by 8.0%.
- Managing $22MM in room renovation projects.
GENERAL MANAGER
Legacy Hotel at IMG Academy
01.2018 - 07.2021
- 150 rooms, 65 luxury condominium units, 55,000 square feet of meeting space, 4 F&B outlets, and full-service wellness spa. 650 campus rooms, 8 F&B outlets, 8 stadium concessions, 18-hole championship golf club and lodge.
- Achieved over $82MM in combined IMG Hospitality Division revenue and $21MM in lodging revenue.
- Responsible for total hospitality experience of $200MM in revenue generated from boarding school, camp programs, and team/individual training.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed plans of additional 100 guest suites, 45k sq/ft meeting center, and 60k sq/ft sports medical center.
- Refreshed existing outlets and developed new concepts actualizing over 2MM food covers per year.
- Collaboration with 48 department directors overseeing both school and sport.
- Transitioned luxury condo units into public guest rentals resulting in $8.45MM of additional revenue to the hospitality portfolio.
- Planned and executed off-site catering for the 500-acre IMG Academy campus and Golf Club, for groups to 2000 people.
- Coordinated the procurement and install of all IT infrastructure including Opera PMS, Micros POS, and M3 accounting systems.
- Negotiated $25MM contract for the 2020 WNBA season, the largest in IMG Academy history. Developed and directed all hospitality operations inside a COVID-free environment. Featured in the ESPN documentary “144”.
- Developed and directed operations for multiple high-profile events including World Cup Qualifying, CONCACAF, Major League Soccer, German Bundesliga, English Premier League, National Basketball Association and National Football League.
GENERAL MANAGER
Embassy Suites by Hilton Lincoln – Downtown, John Q. Hammons Hotels
10.2015 - 01.2018
- 252 rooms and over 20,000 square feet of meeting space exceeding $18MM in annual revenue.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Achieved #1 ranking for Rate and RevPar in the market.
- Rated #1 hotel in 2017 for John Q Hammons Hotels in Revenue Growth and P&L management efficiency.
- Year over year increase in guest service scores from 70% to 76%.
- Increased football game day beverage revenues by 21% to $85k per game while improving beverage costs by 8%.
- Received “Outstanding Rating” for Hilton Quality Assurance by increasing score from 82% to 96%, first time in 5 years.
- Served as the official hotel for the University of Nebraska Athletic Department.
GENERAL MANAGER
Embassy Suites by Hilton Omaha – Downtown, JQH Hotels
05.2015 - 10.2015
- 249 rooms and over 13,000 square feet of meeting space exceeding $15MM in annual revenue.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Ranked #1 for Rate and RevPar in challenging downtown market.
ASSISTANT GENERAL MANAGER
Renaissance Hotel Dallas – Richardson, JQH Hotels
09.2013 - 05.2015
- 335 rooms and over 30,000 square feet of meeting space exceeding $19MM in annual revenue.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed F&B operations for the 1200-seat Charles W Eisemann Performing Arts Center, securing a 20% year over year increase in overall facility revenue.
- AAA Four Diamond Hotel for 15 consecutive years.
- Increased guest service ranking from #46 to #15 and meeting scores from #63 to #10.
- Recognized as first hotel within the John Q Hammons Hotels organization to offer in-house Kosher catering, as well as one of six Renaissance hotels in world selected for Discovery Hour proof of concept.
ASSISTANT GENERAL MANAGER
Embassy Suites by Hilton - Frisco Hotel, Conv. Center & Spa, JQH Hotels
03.2011 - 09.2013
- 330 rooms and over 90,000 square feet of meeting space exceeding $25MM in revenue.
- Motivated, trained, and disciplined employees to maximize performance.
- Secured gains in revenue, operating profit, and guest service scores.
- AAA Four Diamond Hotel
- Achieved 16 consecutive Outstanding scores for Hilton Quality Assurance.
Education
Certified Hotel Administrator -
American Hotel And Lodging Association
Orlando, FL03.2019
Bachelor of Arts Degree in Hospitality Management - Business Management
Lakeland University
Sheboygan, WI01.2000
Skills
- Revenue & Profit Generation
- Ownership & Executive Relations
- Multi-Unit Brand Experiences
- Executive Decision-Making
- Renovations & Improvements
- Cross-Functional Collaboration
- Brand Management & Growth
- Hospitality Operations Leadership
- Training, Coaching & Mentoring
- P&L Management & Budgeting
- Contract Negotiation & Closing
- AAA Four and Five Diamond Experience
Professional Development
- Professional Certificate in Hotel Management and Owner Relations, Cornell University, 2021
Timeline
AREA GENERAL MANAGER
Sheraton DFW Airport, PM Hotel Group
01.2022 - Current
GENERAL MANAGER
Legacy Hotel at IMG Academy
01.2018 - 07.2021
GENERAL MANAGER
Embassy Suites by Hilton Lincoln – Downtown, John Q. Hammons Hotels
10.2015 - 01.2018
GENERAL MANAGER
Embassy Suites by Hilton Omaha – Downtown, JQH Hotels
05.2015 - 10.2015
ASSISTANT GENERAL MANAGER
Renaissance Hotel Dallas – Richardson, JQH Hotels
09.2013 - 05.2015
ASSISTANT GENERAL MANAGER
Embassy Suites by Hilton - Frisco Hotel, Conv. Center & Spa, JQH Hotels
03.2011 - 09.2013
Certified Hotel Administrator -
American Hotel And Lodging Association
Bachelor of Arts Degree in Hospitality Management - Business Management
Lakeland University
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