Geoff Kordik
Rowlett,TX
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
26
26
years of professional experience
Work History
Lead Client Solutions Exec
AT&T
01.2018 - Current
- Manage client book of over 6000 clients targeting AT&T Gov/Ed customers and prospects
- Collaborate with other departments to coordinate client initiated solutions, pricing goals and system issues
- Exceed 100% sales targets in TBR YOY
- Identifying clients with sunsetting services and strategically provide solutions to continue increasing TBR streams and improve client retention
- Facilitate roughly 30+ RFP proposals in efforts to develop solutions based on the client's needs.
- Developed and implemented RFP tracking tools to ensure deadlines are met to improve overall client experience
Sr. Specialist-Network Support
AT&T
01.2010 - 01.2018
- Dedicated 24x7 support Lead for AT&T’s largest customer (Verizon Business) and XO Communications
- Business strategy development focused on the reduction of lowering MTTR, unproductive dispatches, and repeats resulting in improved customer satisfaction
- Responsible for monthly reporting and customer reviews with direct ownership to identify trends and opportunities for improvements
- Deployment lead for chat application for external customers into AT&T to streamline communications
- Trained internal team members on new applications and processes
- Collaboration and partnership with all levels of various AT&T workgroups including field, central office, dispatch centers, and provisioning centers
Network Operations Manager
AT&T
01.2008 - 01.2010
- Operational manager leading a team of represented testing technicians to successfully maintain and restore all levels of telecommunications services for Wholesale, Wireless and CLEC customers across the AT&T national footprint
- Administer all forms of employee review and support, including annual reviews, strategic coaching and training, technical support, and disciplinary actions
- Successfully implemented IP based Avaya ACD on-time and without downtime for AT&T West call center
- Interface with various vendors related to network design and implementation
- Collaborated with internal departments on technical issues and customer complaints to meet service objectives and improve the customer experience
Service Manager
AT&T
01.2007 - 01.2008
- Responsible for customer service, project management, stewardship reporting, escalation assistance, and customer facing management to 19 worldwide customers
- Resolution of customer support issues including installation, repair, and billing for all AT&T services
- Product support ranged from POTS to MPLS to customer CPE and inside wiring
- Resolved critical outages quickly and professionally
Application Specialist II
AT&T
01.2005 - 01.2007
- Recruited to support Signature Accounts for all equipment opportunities
- Sold equipment solutions for medium to large customers throughout Southern California
- Worked with executive leadership to solve complex voice, data, video, and wireless solutions
- Created customized solutions for customers with equipment manufacturers
- Collaborated with VoIP vendors to provide VPN, Firewall, switch, & router sales
Technical Sales Executive II
AT&T
01.1999 - 01.2005
- Supported Account Managers on all data sales opportunities
- Uncovered data solutions for all customers within a given module and provided top-level customer service
- Worked successfully with businesses to connect multiple locations via Ethernet, Sonet, Frame Relay, ATM, Private Line, MPLS, VPN, etc
- Consistently exceeded quota while increasing knowledge base
- Interim Technical Sales Director while continuing regular job responsibilities
- Exceeded sales expectations ranking #2 in the state
Education
Rancho Santiago College
Skills
- Client Account Management
- Customer Engagement
- Strategic Development
- Sales development
- Client relationship building
- Profitability optimization
- Financial Data Analysis
- Sales Strategy Development
- Effective negotiation
Awards
- 2021 Diamond Club
- 2013 Employee of the Year
- 2013 Employee of the Month
- 2011 Service Excellence Award Winner
- Vice President’s Club Winner
- Market Leaders Award Winner
Timeline
Lead Client Solutions Exec
AT&T
01.2018 - Current
Sr. Specialist-Network Support
AT&T
01.2010 - 01.2018
Network Operations Manager
AT&T
01.2008 - 01.2010
Service Manager
AT&T
01.2007 - 01.2008
Application Specialist II
AT&T
01.2005 - 01.2007
Technical Sales Executive II
AT&T
01.1999 - 01.2005
Rancho Santiago College
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