Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Geoff Shadman

Geoff Shadman

Columbus,Ohio

Summary

Experienced SR, Leader adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

Overview

18
18
years of professional experience

Work History

Sr Project Leader

RH
01.2022 - Current
  • Built successful project plans and model outline covering objectives, resources, fiscal projections, and staffing to meet business, market place and client needs,Saving 36.8 million dollars in Returns and Exchanges in 2022
  • Assure quality and company standards are met, and expectations are maintained at all times by teams across network.
  • Tracked project and team member performance closely to quickly intervene when and if needed.
  • Maintained open communication by presenting regular updates on project status to Sr Directors and company divisional partners.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and any needs or conflicts.
  • Work directly with scheduling team to assure clients are taken care of in a timely manner and escalations are handled appropriately.
  • Adhered to budget requirements with excellent planning and consistent expense, and supply order monitoring.
  • Reported regularly to Sr Directors and Executives on project budget, expenses, and program progress.
  • Recruited and trained top talent and oversaw personnel to achieve performance and quality targets.
  • Obtained needed resources by strategically negotiating with outside suppliers.
  • Developed and maintained mentoring and leadership training and development for team.
  • Extensive inter-company and divisional networking and travel within company footprint to assure and maintain partnerships and needs of company are met and upheld by program.
  • Manage and secured Service vehicle leases and fleet maintenance for Project Team.
  • Report to merchant and quality teams on trends and data collected from field on collection issues.
  • Work and consult with product development team on designs on possible concerns prior to production.
  • Consult with optimization team on care and maintenance processes and practices.

Sr Support Leader

RH
08.2021 - 01.2022
  • Supported Sr leaders throughout home delivery network with operational execution and building support. as needed.
  • Mentored and developed teams and employees to empower them toward leadership
  • Assessed building quality and needs to maintain company standards in-home delivery facilities across network
  • Supported delivery team training and education, across network/ including product education, assembly, and adjustments.
  • Worked with 3pls and independent contractors assessing performance via ride behinds to assure only the best teams are delivering to the client, and corrections are made where needed.
  • Assisted with P&L projections and payroll to assure fiscal health of home delivery facilities as needed.
  • Worked with Inventory control teams to assure accuracy of facility inventory and health and control shrink
  • Coordinate inbound trailers to facilities assuring prompt delivery of client products for outbound teams.

Operations Leader

RH
08.2020 - 08.2021
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits, based on the teams views
  • Developed and deepened relationships with customers, vendors and internal partners.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Led associate values meetings to aline team with company vision, address concerns and foster positive relations among team members and leadership.
  • Monitored supply chain and managed daily logistics functions for home delivery.
  • Handled administrative requirements, maintained records and submitted daily operational reports.
  • Oversaw teams schedules, implementing and realigning based on operational needs.
  • Managed P&L and operation budget for the facility.
  • Work with 3pl team to assure coverage of daily routes and discuses possible issues in next day route review.

Sr. Manager, Shop and Technician, Sr. Manager of Shop and Technician Services

Crate And Barrel
03.2019 - 08.2020
  • Lead and owns all aspects of Repair Shops and Technician functions for North American Market
  • This position drives continuous improvement in operational disciplines in Shops in order to sustain exceptional levels of customer satisfaction through 1st quality merchandise leaving facilities and arriving to customers
  • Maximize company profitability and growth by overseeing and directing Repair Shops in Vendor Chargeback % margins/ goals, Repair VS
  • Replace and Refurbishment Initiatives focused on quality repairs, reducing second quality adjustments, regaining otherwise lost revenue while avoidance of their associated processing expenses
  • Reducing the need for expansive inventory due to replacement goods brought into facilities from DC's
  • Adhere repair shop to all OSHA safety standards and guidelines
  • Maintain accurate supply logs and process orders when needed
  • Train and evaluate Technicians and their skills for compliance with Crate standards and areas of improvement.

Master Furniture Repair Shop Technician/ Shop Manager

Crate And Barrel, Obetz Ohio
02.2017 - 03.2019
  • Maximize company sales growth and profitability by performing the highest level of wood, finish, frame, and/or expert upholstery and leather repairs
  • Maintain awareness of loss prevention, security, and safety guidelines for repair shop, minimize shrinkage by ensuring accuracy and condition of delivery pieces prior to delivery load out
  • Complete vendor chargebacks for repairs to offset cost of labor
  • Adhere repair shop to all OSHA safety standards and guidelines
  • Maintain accurate supply logs and process orders when needed
  • Train and evaluate Technicians and their skills for compliance with Crate and Barrel standards and areas of improvement
  • Perform in-home furniture repair service as needed to local Columbus area customers while maintaining the highest standards of quality repairs which assures the luxury brand reputation of company.

Commercial Accounts Sales Director/ Northeast Region

Furn-I-Cure LLC, Furniturerepairman.com
07.2015 - 03.2017
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Manage and maintain all 110 commercial counts and contracts for the Northeast Regional Division of Company
  • Generate sales of commercial jobs and new service accounts through networking and interfacing with clients as well as following up on leads
  • Coordinating large contract jobs and projects such as hotel furnishing restorations, restaurant table/chair refinishing projects
  • Maintain working relations with furniture retail accounts and manufacturers to address needs and concerns with existing service contracts as well as new ones
  • Responsible for management and quality control of Northeast Regional Service Technician Team of 52 Technicians and their supply inventories on all service vehicles
  • Provide in-home and on-location furniture service as needed per account.

Owner & President

Furniture Repair Services of Maine Inc, Maine
05.2005 - 07.2015
  • Owned and operated New England's Largest furniture repair and restoration business
  • With a crew of 34 trained technicians and support staff
  • Company Specializing in full and custom upholstery & re-upholstery, finishing and refinishing, touch-ups, and repairs
  • Company had contracts and service agreements with furniture retailers and Luxury brands such as Stickley Furniture, Thomasville, Ethan Allen, Restoration Hardware, and Crate & Barrel
  • Within the hospitality industry, servicing Hotels such as Hyatt, Westin, and Hiltons Gardens
  • Restaurant Chains as well as local proprietors of each state
  • Coordination of scheduling for all customers, clients, and large install job projects within their desired timelines and manufacturers/owners' needs
  • Other client contracts consist of Insurance companies, moving companies, and furniture manufactures
  • Providing the highest quality in furniture repair services throughout the States of Maine, New Hampshire Vermont, Massachusetts, and Connecticut.

Education

Associate of Arts - Business Economics

Finger Lakes Community College
Canandaigua, NY

SBA Small Business Management -

American Wood Finishing Institute
New Hampshire,
1999

Skills

  • Operational Efficiency
  • Cost Management
  • Project Development
  • Budgetary Controls
  • Worksite Safety
  • Process Improvement
  • Client Relations
  • Project Management
  • Team Member Development

Timeline

Sr Project Leader

RH
01.2022 - Current

Sr Support Leader

RH
08.2021 - 01.2022

Operations Leader

RH
08.2020 - 08.2021

Sr. Manager, Shop and Technician, Sr. Manager of Shop and Technician Services

Crate And Barrel
03.2019 - 08.2020

Master Furniture Repair Shop Technician/ Shop Manager

Crate And Barrel, Obetz Ohio
02.2017 - 03.2019

Commercial Accounts Sales Director/ Northeast Region

Furn-I-Cure LLC, Furniturerepairman.com
07.2015 - 03.2017

Owner & President

Furniture Repair Services of Maine Inc, Maine
05.2005 - 07.2015

Associate of Arts - Business Economics

Finger Lakes Community College

SBA Small Business Management -

American Wood Finishing Institute

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