Geoff Verbeck
Customer Success Leader
Saratoga Springs,UT
Summary
Dynamic Customer Success Manager with a proven track record at Jolt Software Inc., excelling in strategic account management and client needs assessment. Demonstrated expertise in upselling and fostering team collaboration, resulting in enhanced customer loyalty and successful product adoption. Adept at data-driven decision making to drive impactful business outcomes.
Overview
27
27
years of professional experience
Work History
Enterprise Customer Success Manager
Jolt Software Inc.
02.2024 - 05.2025
- Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.
- Tailored training sessions for customers based on industry trends and unique business challenges.
- Delivered impactful presentations showcasing product capabilities, aligning with specific client needs and goals.
- Manage a book that is over 400 accounts and about $4.5 million in ARR.
Mid-Market Customer Success Leader
Jolt Software Inc.
05.2019 - 02.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw a team of 6 CSMs.
- Oversaw day-to-day activities of the mid-market team of employees, fostering an inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Customer Success Manager
Jolt Software Inc.
06.2018 - 05.2019
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a book of around 200 accounts and $500,00 in ARR.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Regional Home Manager/Lead Director of Operations
Fred Meyer (Kroger)
11.1998 - 01.2018
- Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.
- Tailored training sessions for customers based on industry trends and unique business challenges.
- Delivered impactful presentations showcasing product capabilities, aligning with specific client needs and goals.
- Manage a book that is over 400 accounts and about $4.5 million in ARR.
Skills
- Customer advocacy
- Goal setting and achievement
- Data-driven decision making
- Client needs assessment
- CRM software expertise
- Strategic account management
- Upselling and expansion
- Computer skills
- Team collaboration
- Adaptability
- Operations management
- Team leadership
Timeline
Enterprise Customer Success Manager
Jolt Software Inc.
02.2024 - 05.2025
Mid-Market Customer Success Leader
Jolt Software Inc.
05.2019 - 02.2024
Customer Success Manager
Jolt Software Inc.
06.2018 - 05.2019
Regional Home Manager/Lead Director of Operations
Fred Meyer (Kroger)
11.1998 - 01.2018
Similar Profiles
Travis JackmanTravis Jackman
Global Solutions Engineer at Jolt SoftwareGlobal Solutions Engineer at Jolt Software
ASHLEY ROWLEYASHLEY ROWLEY
Enterprise Customer Success Manager at Jolt SoftwareEnterprise Customer Success Manager at Jolt Software
Matthew BradshawMatthew Bradshaw
Account Executive at Jolt SoftwareAccount Executive at Jolt Software
Josh PaulJosh Paul
Global Account Director at Adobe Inc.Global Account Director at Adobe Inc.
CLARENE MARLEYCLARENE MARLEY
Executive Assistant at Utah Food BankExecutive Assistant at Utah Food Bank