Geoffrey Andrade
Vesper ,WI
Summary
Energetic Field Service Engineer with 17-years background performing electrical and mechanical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
18
18
years of professional experience
Work History
Field Service Engineer
ABB Inc
10.2017 - Current
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies of the ABB QCS systems.
- Checked safety practices and integrity of PPE.
- Facilitated communication between ABB personnel and customers.
- Responded to customer requests for products, services, and company information.
- Have provided several sales leads every year that have resulted in ABB projects.
Industrial Mechanic
Silgan Containers
08.2008 - 10.2017
- Involved in continuous improvement activities
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Train and mentor maintenance trainees
- Calibrated and adjusted machinery for operational consistency.
- Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.
Service Leader
Schierl Tire
05.2007 - 08.2008
- Perform service on vehicles
- Order shop supplies
- Assisted customers by answering recommended service questions and suggesting other products and services.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
Education
High School - Automotive repair, Welding, Drafting
Auburndale High School
Auburndale, Wisconsin05.2004
Skills
- Troubleshoot electrical systems
- Tool and Die precision measurements
- Read wiring schematics
- Hydraulic troubleshoot and repair
- Various pipe fitting
- Pneumatic troubleshoot and repair
- Computer hardware repair
- Coordinating projects
- On-site support
- Customer service
Timeline
Field Service Engineer
ABB Inc
10.2017 - Current
Industrial Mechanic
Silgan Containers
08.2008 - 10.2017
Service Leader
Schierl Tire
05.2007 - 08.2008
High School - Automotive repair, Welding, Drafting
Auburndale High School
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