My free time is spent rebuilding a classic motorcycle, my son's 1982 Honda CM450C Custom The wiring is challengingI also recently started back at coin collecting, which I did as a kid They call us Numismatics!
Geoffrey Andres
MINNEAPOLIS,MN
Summary
Dedicated and knowledgeable Customer Service Agent, offering 15+ years of experience. Known for strong communication, collaboration, contract negotiation, administrative and project management skills. Looking to leverage abilities to act with the big picture in mind and set priorities accordingly.
Experienced with team leadership, ensuring smooth daily operations and high service standards. Utilizes strong communication and problem-solving skills to address challenges and enhance team performance. Track record of maintaining positive work environment and consistently achieving customer satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Crew Member
Sweet Martha’s Cookies
St Paul, MN
01.2018 - 01.2025
- Train new employees on how to greet and serve the thousands of customers coming for cookies.
- Work with employees to increase speed to less than 2 minutes per customer, on average
- Sweet Martha’s Cookies Grandstand location is extremely busy, necessitating safety procedures to prevent collisions and burns from hot ovens and trays
- Act as Spotter for any Server who needs assistance
- Act as server during the busiest times. This is a front facing, front line position
- Train and supervise back room activities. This could be up to 20 new people at a time
- Perform special projects for owners, involving other crew members where necessary
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
Brand Ambassador
Macy’s Mall of America
Bloomington, MN
03.2024 - 06.2024
- Educated clients on the styles of different brands and appraised them about new offerings
- Engaged customers through product demonstrations and promotional events, enhancing brand awareness.
- The Macy’s store at Mall of America was extremely busy, requiring a gracious demeanor until each client could be addressed
- Arranged merchandise on floor and promoted new offerings
- Typically doubled daily sales quota or better
- Cultivated strong relationships with shoppers, providing personalized service to drive sales.
- Monitored inventory levels and communicated needs to ensure product availability during peak hours.
Project Manager/Contractor
Midwest Design & Build / Niagara Design & Build
Minneapolis, MN
01.2000 - 12.2023
- Led cross-functional teams to deliver complex construction projects on time and within budget.
- Developed project plans, schedules, and budgets using Microsoft Project and AutoCAD software.
- Streamlined communication between stakeholders, ensuring alignment on project goals and timelines.
- Mentored junior project managers, enhancing their skills in risk management and resource allocation.
- Conducted regular project reviews to assess progress and adjust plans as necessary for successful outcomes.
- Established strong vendor relationships to secure quality materials and services at competitive prices.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Realtor
Coldwell Banker Realty / National Realty Guild
Minneapolis, MN
06.2015 - 12.2023
- Guided clients through property transactions, ensuring smooth processes and compliance with local regulations.
- Conducted market analyses to determine property values, enhancing pricing strategies for listings.
- Concentrated efforts as a Senior Real Estate Specialist, marketing to senior citizens who wanted or needed to downsize to simplify their lives
- Executed Project Management skills to further the sale and overcome finance, inspection and title issues. Many consultations with legal authorities were necessary to overcome title issues. This could also involve adjacent homeowners who were being infringed upon or vice versa. Negotiations were careful and delicate to preserve neighborly goodwill
- Taught a class to other Realtors on “What to look for in a house”
- Achieved 3 designations from the National Association of Realtors: The Seniors Real Estate Specialist (SRES), The Pricing Strategy Advisor (PSA), The Graduate of the Realtor Institute (GRI)
- Changed Brokers in 2021 to achieve a better commission structure.
Education
Bachelor of Science - Business Administration
University of Minnesota Carlson School of Management
Minneapolis, MN06-1984
Associates of Arts -
North Hennepin Community College
Brooklyn Park, MN06-1982
No Degree - Real Estate
National Association of Realtors
Chicago, ILNo Degree - Real Estate Appraisal
Kaplan Educational Services
Saint Paul, MNSkills
- Effective verbal and written communication
- Curriculum development skills
- Client relationship management
- Supply chain procurement
- Contract Negotiation
- Project execution
- Experienced with MS Office applications
- Cross-functional collaboration
- Customer Service
- Customer relationship software
- Client account management
- Operational supervisor
Interests
Timeline
Brand Ambassador
Macy’s Mall of America
03.2024 - 06.2024
Senior Crew Member
Sweet Martha’s Cookies
01.2018 - 01.2025
Realtor
Coldwell Banker Realty / National Realty Guild
06.2015 - 12.2023
Project Manager/Contractor
Midwest Design & Build / Niagara Design & Build
01.2000 - 12.2023
Bachelor of Science - Business Administration
University of Minnesota Carlson School of Management
Associates of Arts -
North Hennepin Community College
No Degree - Real Estate
National Association of Realtors
No Degree - Real Estate Appraisal
Kaplan Educational Services