Geoffrey Calderon
Mesa,AZ
Summary
Highly motivated and customer-focused professional with more than 8+ years of experience delivering exceptional service and fostering positive client relationships. Skilled in resolving customer inquiries efficiently, managing complaints with empathy, and ensuring high levels of satisfaction. Adept at multitasking in fast-paced environments, with proven ability to handle complex issues and maintain a professional demeanor. Proficient in Microsoft Office, Powerpoint, and other CRM systems with excellent communication and problem-solving skills. Dedicated to creating seamless customer experiences and contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Collections Agent
Global Lending Services LLC
Chandler, AZ
06.2024 - Current
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status and maintained accurate records of all collection activities.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Auto Claims Adjuster
State Farm
Tempe, AZ
06.2023 - 02.2024
- Investigated auto accident claims to determine liability and coverage.
- Coordinate with service teams, legal departments, and auto repair services to ensure positive outcomes.
- Collected statements from customers, accident victims, and firsthand witnesses.
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Auto Claims Adjuster
USAA
Phoenix, AZ
01.2023 - 07.2023
- Acted as point of contact for customers during claims process.
- Conducted virtual inspections to evaluate vehicle damage.
- Compiled statements from customers, accident victims and witnesses to strengthen claims.
- Investigated auto accident claims to determine liability and coverage.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Fraud Prevention Specialist
Chase Bank
Tempe, AZ
03.2022 - 01.2023
- Monitored and detected fraudulent activities in accounts, transactions, and financial products.
- Analyzed data to identify suspicious patterns indicating fraud.
- Educated customers on security measures to prevent fraudulent activities.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
Property Claims Adjuster
Farmers Insurance
Phoenix, AZ
08.2021 - 02.2022
- Surveyed virtual property damages to determine insurance payouts.
- Conducted virtual interviews with witnesses and policyholders.
- Prepared financial estimates using Xactimate.
- Managed relevant documents and processed claims payments.
- Adhered to company policies and procedures when handling claims.
Account Resolution Specialist II
Wells Fargo
Chandler, AZ
01.2018 - 04.2021
- Resolved delinquent accounts at Wells Fargo to assist customers in maintaining business relationships.
- Collaborated with clients to resolve complex debt issues.
- Ensured each call concluded efficiently to move quickly to the next account.
- Built successful customer relationships through consistent negotiation, influence, and collaboration.
- Enhanced business growth by exceeding customer needs.
Inside Sales Representative
Direct Energy
Tempe, AZ
05.2015 - 12.2017
- Acquired new customers through strategic partnerships.
- Built and maintained effective relationships within established guidelines.
- Stimulated, motivated, and engaged customers.
- Maintained high accuracy and customer service standards during phone calls.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
Education
High School Diploma -
Sierra Linda High School
Associates of Science (AS) -
Chandler-Gilbert Community College
Skills
- Product Knowledge
- Data Entry
- Active Listening
- Problem-Solving
- Time Management
- Conflict Resolution
- Attention to Detail
- Communication
Accomplishments
- Employee of the Month for exceptional service recognition.
- Organized volunteer projects with over 40 volunteers per event.
- Achieved a 98% customer satisfaction rating as a Customer Service Representative.
Certificates/Licenses
- Property and Casualty Adjusters License.
- Pre-Apprenticeship Semiconductor Technician 40-Hour Program.
Timeline
Collections Agent
Global Lending Services LLC
06.2024 - Current
Auto Claims Adjuster
State Farm
06.2023 - 02.2024
Auto Claims Adjuster
USAA
01.2023 - 07.2023
Fraud Prevention Specialist
Chase Bank
03.2022 - 01.2023
Property Claims Adjuster
Farmers Insurance
08.2021 - 02.2022
Account Resolution Specialist II
Wells Fargo
01.2018 - 04.2021
Inside Sales Representative
Direct Energy
05.2015 - 12.2017
High School Diploma -
Sierra Linda High School
Associates of Science (AS) -
Chandler-Gilbert Community College
Similar Profiles
Craig BauerCraig Bauer
Operations Manager at Global Lending Services LLCOperations Manager at Global Lending Services LLC
Jonathan MossJonathan Moss
Operations Manager at Global Lending Services LLCOperations Manager at Global Lending Services LLC
Zhane NashZhane Nash
Service Desk Analyst at Global Lending Services LLCService Desk Analyst at Global Lending Services LLC
PATRICIA LAMBDINPATRICIA LAMBDIN
Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools