Geoffrey Cirish

Acted as initial point of contact for inbound phone inquiries from potential and existing state benefit program beneficiaries. Experience with public health, Medicaid and human services systems.

• · Ability to handle multiple tasks and meet deadlines while being flexible under pressure.
• · Maintain proficiency in general knowledge of state benefit programs.
• · Provide status on applications/renewals and other correspondence received.
• · Log calls into a tracking system noting trends of consumer questions and concerns as part of the internal quality improvement process.
• · Able to use various de-escalation techniques with irate callers to allow support and finding timely solutions.
• · Ability to maintain strict confidentiality by maintaining HIPAA and PII compliance training certifications.
• · Exceed daily standards for productivity including hourly number of calls answered, ACW time, hold time and meeting over a 96% QA score standards in quality and accuracy.
• · Provide exceptional customer service while assisting with high call volume environment.

• Resolve customer complaints regarding their orders
• Packaging orders and doing Innovatory
• Assisted in loading finished goods onto delivery vehicles as required.
• Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
• Received deliveries, scanned packages, and updated orders in internal database.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Protected items by wrapping in cling film, padded moving blankets and tape.

• Drafted car rental agreements for clients.
• Accompanied customers to their vehicles.
• Responded to customer calls.
• Crafted final documentation for inventory and car rentals.
• Answered customer inquiries via phone, email, and chat.
• Identified opportunities for upselling additional products or services based on customer needs.
• Developed positive relationships with customers through friendly interactions.

• Managed customer transactions, including refunds and returns.
• Addressed more than 60 customer service inquiries on average.
• Guided customers through product selection, pricing, and ordering processes.
• Upgraded service processes informed by client input to elevate overall quality.
• Resolved customer complaints promptly and efficiently.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Performed basic knife skills such as dicing onions or slicing meats.
• Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
• Followed proper food handling methods and maintained correct temperature of food products.
• Stocked and restocked kitchen supplies as needed.
• Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
• Received and stored food and supplies.

• Ensured food preparation and cooking adhered to sanitation guidelines.
• Organized and prepared components for daily special meals in accordance with head chef's guidelines.
• Handled a high volume of over 200 daily orders promptly.
• Executed plating of dishes in accordance with menu specifications.
• Stocked and restocked kitchen supplies as needed.
• Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.

• Adhered to regulatory standards regarding safe and sanitary food prep.
• Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
• Performed workstation prep prior to shift start.
• Set up workstations with needed ingredients, utensils and cooking equipment.
• Washed and peeled ingredients to prepare for different meals and recipes.
• Kept accurate HACCP logs.
• Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.