GEOFFREY CONRAD

• Trained, evaluated, and qualified adjuster talent for the Crawford Catastrophe roster.
• Developed training programs for Allstate, State Farm, Citizens, and USAA.
• Facilitated workshops to enhance staff skills and knowledge in catastrophe response.
• Collaborated with leadership to identify training needs across various teams.
• Evaluated training effectiveness through feedback and performance assessments.
• Implemented a video training platform to provide flexible training options for independent adjusters.
• Mentored trainers to improve delivery methods, and instructional techniques.
• Streamlined training materials to ensure consistency and clarity across all programs.
• Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.

Cumulative Training Totals (1/21 – 6/25):

• 10,572 adjusters trained.
• 453 training classes conducted.

Annual Training Breakdown:

• 2021: 1,624 adjusters | 62 classes | 15 course options
• 2022: 3,072 adjusters | 106 classes | 18 course options
• 2023: 2,739 adjusters | 131 classes | 18 course options
• 2024: 2,153 adjusters | 103 classes | 22 course options
• 2025 YTD: 984 adjusters | 51 classes | 19 course options

Crawford Vision – On-Demand Video Training Platform:

• 176 Training Videos.
• 7,956 total views.
• 800+ hours of watch time.

Served as President of the Mobile Claims Association for 2.5 years, revitalizing the organization through strategic leadership, modern engagement, and consistent community outreach.

• Increased active membership from 12 to over 80 members, building a vibrant, professional network of claims professionals across the Gulf Coast region.
• Reintroduced monthly meetings, workshops, and networking events to drive adjuster education, industry updates, and local collaboration.
• Secured influential guest speakers from major insurance carriers and vendors, enhancing the value and visibility of the organization.
• Led a complete rebranding initiative, including a refreshed website, updated social media presence, and a digital communication strategy to attract and retain members.
• Created new partnerships with training providers and sponsors, expanding resources for members, and increasing event funding.
• Championed community involvement efforts, organizing volunteer initiatives, and charitable donations to support local disaster recovery organizations and families in need.

• Nationally certified corporate trainer and educational instructor for a 2,000+ person organization that provides multi-platform certified insurance adjusters to the Allstate National Catastrophe team.
• Resident Certified Xactimate Trainer.
• Resident Next Gen Certified Trainer.
• Provide classroom and virtual certification courses to over 1,000 attendees annually, which focus on software estimating instruction and curriculum, technology, compliance and ethics, as well as customer engagement.
• Developed and created job aids and training materials that were adopted by the Xactimate software end users, and the Allstate National Catastrophe teams.
• Routinely develop and implement new initiatives to improve processes and maximize the production of adjusters and processors.
• Designed and built internal databases for file tracking and production reporting.
• Serve as Pilot's ambassador with customers and executive teams on claim adjustment processes, training, and implementation.

• Partnered with an Allstate agent to support claims following Hurricane Katrina. Assisted with processing claims for 100 customers per day.
• Selected as one of four adjusters to teach the Allstate Next Gen platform.
• Selected to partner with the Allstate manager to deploy a new vendor (EagleView).
• Analyzed and processed complex liability claims through investigation and information gathering to determine exposure on the claim.
• Calculates and assigns timely and appropriate reserves to claims, and monitors reserve adequacy throughout the life of the claim.

• Customer-focused Branch Manager who led, motivated, and guided a successful sales team, closing 117 auto loans in 2002 and 137 auto loans in 2003.
• Generated $1.56 million in volume and increased sales to $2.13 million.
• Responsible for training all team members on the financial software platform (Supreme) that evaluates debt-to-income ratio, credit applications, and loan approvals.
• Managed staff scheduling, hiring and training processes.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Managed and inspired team members to perform to full potential, driving branch profitability.