Summary
Overview
Work History
Education
Skills
Timeline
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Geoffrey Dillon

Warren,MI

Summary

Dynamic Warehouse Manager with proven expertise at Universal Cutting Tools, enhancing inventory management and boosting efficiency through innovative layout redesigns. Skilled in logistics coordination and team leadership, I foster a motivated workforce while achieving timely order fulfillment and high customer satisfaction. Committed to continuous improvement and operational excellence.

Overview

2026
2026
years of professional experience

Work History

Warehouse Manager

Universal Cutting Tools
01.2016 - Current
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
  • Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
  • Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
  • Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Parts Technician

Pools and Spas a Go-go
05.2004 - 01.2015
  • Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
  • Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
  • Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
  • Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
  • Streamlined order processing for faster customer service and improved satisfaction rates.
  • Enhanced inventory management by implementing an efficient parts tracking system.
  • Maintained accurate electronic records using specialized inventory software to ensure real-time updates across all departments involved in part procurement processes.
  • Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
  • Managed warranty claims, liaising between manufacturers and customers to expedite resolutions.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Driver Helper

UPS
2007 - 2009
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighing up to Number pounds.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Scanned and tracked packages for delivery accuracy and security.
  • . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
  • Displayed very good communication and customer service skills.
  • . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
  • Reported package damage or delivery issues to driver for swift resolution.
  • Enhanced delivery capacity during peak periods, working overtime and weekends.

Education

Culinary

Schoolcraft College
Livonia, MI
05.2012

Skills

  • Shipping and receiving
  • Forklift operations
  • Warehouse operations
  • Inventory and stocking
  • Inventory management
  • Delegating work
  • Loading and unloading
  • Problem-solving
  • Order picking and processing
  • Staff supervision
  • Mentoring and training
  • Order fulfillment
  • Staff management
  • Warehouse layout optimization
  • Team building and leadership
  • Warehouse logistics
  • Heavy lifting
  • Unpacking merchandise
  • Quality assurance
  • Logistics
  • Space planning
  • Proficient in software
  • Coaching and motivation
  • Supplies inventory
  • Continuous improvement
  • Goal setting
  • Logistics oversight
  • Skilled in software
  • Quality management
  • Logistics coordination
  • Storage management
  • Stock control
  • Forklift operation
  • Worker supervision
  • Shipment tracking
  • Critical thinking

Timeline

Warehouse Manager

Universal Cutting Tools
01.2016 - Current

Parts Technician

Pools and Spas a Go-go
05.2004 - 01.2015

Driver Helper

UPS
2007 - 2009

Culinary

Schoolcraft College

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Geoffrey Dillon