Geoffrey Hookins
Multi-Unit Manager
Chico,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
Work History
Multi-Unit General Manager
Sierra Nevada Brewing Company
Chico, CA
10.2018 - Current
- Oversees 3 locations-High volume Taproom, Big Room event center ( banquets, Catering, Concerts), and the Torpedo Room in Berkeley CA.
- Directed training and retraining of employees to boost performance and enhance business results.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 200 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve injury issues.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and administered project budgets.
General Manager
Darden Restaurants, Inc
Redding, CA
12.2011 - 09.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Acted as the Director of Operations when the DO was on Hiatus.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Multi-Unit Restaurant Manager
JA Foods
California , CA
03.2008 - 12.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Won General manager of the year twice.
- Reduced cost in all locations driving more net income.
- Created new and useable training materials.
- Oversaw region when director of Operations was out.
- Drove P and L management to provide more net income.
- Hired, trained and supported many new managers.
Education
Bachelor of Science - Resort And Lodging Management- Pending 1 Unit
California State University - Chico
Chico, CASkills
- Administration and Reporting
- Risk Analysis
- Employee Coaching and Motivation
- Inventory Control Processes
- Inventory Accuracy
- Corrective Actions
- Fiscal Management
- Inventory Audits
- Health Inspections
- Team Meetings
- Human Resource Management
- P&L Oversight
- Business Analysis
- Customer Service Process Improvement
Timeline
Multi-Unit General Manager
Sierra Nevada Brewing Company
10.2018 - Current
General Manager
Darden Restaurants, Inc
12.2011 - 09.2018
Multi-Unit Restaurant Manager
JA Foods
03.2008 - 12.2011
Bachelor of Science - Resort And Lodging Management- Pending 1 Unit
California State University - Chico