Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Geoffrey Kariu

Doha

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
4
4
Certification

Work History

TRAIN DRIVER

Rkh Qitarat-Qatar Rail
08.2019 - Current
  • Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
  • Enhanced passenger safety through regular equipment inspections and adherence to safety protocols.
  • Maintained a clean and comfortable environment for passengers by conducting thorough cleaning procedures before and after each trip.
  • Efficiently managed train operations, ensuring timely arrivals and departures at all stations.
  • Assisted in the training of new train drivers, sharing expertise on best practices for safe, efficient operation.
  • Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
  • Stayed up-to-date on industry regulations, attending workshops and conferences to maintain current knowledge of best practices.
  • Ensured accurate record-keeping by diligently completing required documentation related to train operations, incidents, or delays.
  • Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
  • Demonstrated exceptional customer service skills by assisting passengers with inquiries or concerns during their journeys.
  • Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
  • Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
  • Served as an ambassador for the company brand through professional conduct both on-boarding trains and at station platforms.
  • Proactively identified potential operational improvements by staying informed about industry trends and technological advancements.
  • Played a key role in maintaining positive company reputation by consistently providing high-quality service to passengers, addressing concerns or complaints with professionalism and empathy.

Customer Service Representative/FIREWARDEN

Hamad International Airport
08.2017 - 07.2019
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Chef De Partie

Intercontinental Hotel Nairobi
01.2015 - 07.2017
  • Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
  • Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Assisted in staff training, developing strong teamwork and consistency in dish preparation.
  • Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
  • Collaborated with fellow chefs de partie to create daily specials, showcasing culinary creativity and diversity.
  • Achieved cost savings by negotiating better pricing with vendors for key ingredients without compromising on quality.
  • Promoted sustainability within the kitchen by utilizing local produce whenever possible for fresh, farm-to-table dining experiences.
  • Increased overall restaurant ratings with consistently well-executed dishes that exceeded guest expectations.
  • Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
  • Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
  • Streamlined kitchen operations by implementing effective standard operating procedures that increased overall productivity and consistency in dish preparation.
  • Maintained well-organized mise en place to keep work consistent.
  • Rotated stock to use items before expiration date.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Operated all kitchen equipment safely to prevent injuries.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Complied with portion and serving sizes as per restaurant standards.
  • Prepared items for roasting, sautéing, frying and baking.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Sanitized all counters properly to prevent food-borne illness.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Cooked memorable dishes that brought new customers into establishment.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Sliced fruit and vegetables for salads, entrees and desserts and stored in crisper.
  • Collaborated with staff members to create meals for large banquets.

Education

Diploma In Food And Beverage Sales And Services - Hospitality Administration And Management

Nairobi Aviation College
Nairobi, Kenya
01.2013

Computer Studies - Computer Networking And Telecommunications

Hospot Computer College
Kagio,Kenya
03.2012

Skills

  • Safety awareness
  • Mechanical Knowledge
  • Passenger Assistance
  • Emergency Procedures
  • Technical aptitude
  • Equipment Inspection
  • Public Address System
  • Platform Safety

Certification

Customer Experience Agent basic Training

Train Driver

Basic fire fighting/First Aid,CPR &AED

SECURITY AND SAFETY

Timeline

TRAIN DRIVER

Rkh Qitarat-Qatar Rail
08.2019 - Current

Customer Service Representative/FIREWARDEN

Hamad International Airport
08.2017 - 07.2019

Chef De Partie

Intercontinental Hotel Nairobi
01.2015 - 07.2017

Diploma In Food And Beverage Sales And Services - Hospitality Administration And Management

Nairobi Aviation College

Computer Studies - Computer Networking And Telecommunications

Hospot Computer College

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