Geoffrey Kariu
Doha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
Certification
Work History
TRAIN DRIVER
Rkh Qitarat-Qatar Rail
2019.08 - Current
- Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
- Enhanced passenger safety through regular equipment inspections and adherence to safety protocols.
- Maintained a clean and comfortable environment for passengers by conducting thorough cleaning procedures before and after each trip.
- Efficiently managed train operations, ensuring timely arrivals and departures at all stations.
- Assisted in the training of new train drivers, sharing expertise on best practices for safe, efficient operation.
- Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
- Stayed up-to-date on industry regulations, attending workshops and conferences to maintain current knowledge of best practices.
- Ensured accurate record-keeping by diligently completing required documentation related to train operations, incidents, or delays.
- Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
- Demonstrated exceptional customer service skills by assisting passengers with inquiries or concerns during their journeys.
- Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
- Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
- Served as an ambassador for the company brand through professional conduct both on-boarding trains and at station platforms.
- Proactively identified potential operational improvements by staying informed about industry trends and technological advancements.
- Played a key role in maintaining positive company reputation by consistently providing high-quality service to passengers, addressing concerns or complaints with professionalism and empathy.
Customer Service Representative/FIREWARDEN
Hamad International Airport
2017.08 - 2019.07
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Chef De Partie
Intercontinental Hotel Nairobi
2015.01 - 2017.07
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Assisted in staff training, developing strong teamwork and consistency in dish preparation.
- Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
- Collaborated with fellow chefs de partie to create daily specials, showcasing culinary creativity and diversity.
- Achieved cost savings by negotiating better pricing with vendors for key ingredients without compromising on quality.
- Promoted sustainability within the kitchen by utilizing local produce whenever possible for fresh, farm-to-table dining experiences.
- Increased overall restaurant ratings with consistently well-executed dishes that exceeded guest expectations.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
- Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
- Streamlined kitchen operations by implementing effective standard operating procedures that increased overall productivity and consistency in dish preparation.
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Plated meals paying special attention to garnishes and overall presentation.
- Operated all kitchen equipment safely to prevent injuries.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Complied with portion and serving sizes as per restaurant standards.
- Prepared items for roasting, sautéing, frying and baking.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Sanitized all counters properly to prevent food-borne illness.
- Modernized work processes to reduce guest wait times and boost daily output.
- Cooked memorable dishes that brought new customers into establishment.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Sliced fruit and vegetables for salads, entrees and desserts and stored in crisper.
- Collaborated with staff members to create meals for large banquets.
Education
Diploma In Food And Beverage Sales And Services - Hospitality Administration And Management
Nairobi Aviation College
Nairobi, Kenya 01.2013
Computer Studies - Computer Networking And Telecommunications
Hospot Computer College
Kagio,Kenya 03.2012
Skills
- Safety awareness
- Mechanical Knowledge
- Passenger Assistance
- Emergency Procedures
- Technical aptitude
- Equipment Inspection
- Public Address System
- Platform Safety
Certification
Customer Experience Agent basic Training
Train Driver
Basic fire fighting/First Aid,CPR &AED
SECURITY AND SAFETY
Timeline
TRAIN DRIVER
Rkh Qitarat-Qatar Rail
2019.08 - Current
Customer Service Representative/FIREWARDEN
Hamad International Airport
2017.08 - 2019.07
Chef De Partie
Intercontinental Hotel Nairobi
2015.01 - 2017.07
Diploma In Food And Beverage Sales And Services - Hospitality Administration And Management
Nairobi Aviation College
Computer Studies - Computer Networking And Telecommunications
Hospot Computer College
Customer Experience Agent basic Training
Train Driver
Basic fire fighting/First Aid,CPR &AED
SECURITY AND SAFETY
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