Geoffrey Kogler
Webster,NY
Summary
Detail-oriented professional with a robust background in healthcare, executive leadership, research, and aviation operations. Expertise in analyzing complex data and developing comprehensive evaluation frameworks to drive strategic decision-making. Demonstrated ability to manage diverse leadership levels, facilitate conflict resolution, and promote diversity, equity, and inclusion (DEI) while overseeing large-scale data projects and ensuring data accuracy. Proven project management skills combined with a commitment to lean process improvements and optimization contribute to success in high-pressure environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner / President (formerly Chief Operating Officer & Chief Financial Officer)
Veteran Edition Services (formerly Custom Craftsman Remodeling – CCR)
01.2024 - Current
- Provide executive leadership and full operational oversight for a construction and remodeling company managing 100+ projects annually, driving sustained growth, efficiency, and profitability.
- Set strategic direction, business development priorities, and financial goals, consistently targeting annual profit margin improvements and year-over-year revenue growth.
- Identify and secure new market opportunities, partnerships, and service expansions to strengthen brand presence and long-term business sustainability.
- Lead end-to-end project operations, ensuring on-time, on-budget delivery while improving workflow efficiency and client satisfaction.
- Direct financial management including budgeting, forecasting, and cost controls, maintaining forecast accuracy within ±5% and improving overall financial visibility.
- Negotiate vendor contracts and optimize procurement processes to reduce material costs and strengthen supply chain reliability.
- Implement Lean Construction practices and Building Information Modeling (BIM) to reduce waste, shorten project timelines, and improve coordination.
- Monitor project-level profitability and introduce cost-saving initiatives that increase gross margins by 5–7%.
- Oversee workforce planning, hiring, and performance management, fostering a high-performance culture and reducing employee turnover.
- Design and implement training programs that improve productivity, craftsmanship quality, and team capability.
- Champion corporate social responsibility and compliance, reducing OSHA-recordable incidents by 25% through proactive safety leadership.
- Ensure full compliance with federal, state, and local construction regulations while implementing risk management strategies to prevent delays and liability exposure.
- Track and analyze key performance indicators (KPIs) including cost variance, schedule adherence, safety metrics, and operational efficiency to drive continuous improvement.
Executive Vice President, Business Development
Finger Lakes Area Counseling & Recovery Agency (FLACRA)
01.2023 - 01.2024
- Partnered with the CEO and Board of Directors to develop and execute a comprehensive three-year strategic plan, achieving a 20% increase in annual revenue and expanding services into five additional counties.
- Directed operations across 15 locations, managing over 300 staff members, restructuring workflows, and implementing key performance indicators, increasing operational efficiency.
- Expanded critical programs such as crisis transportation, substance use treatment, and integrated mental health services, increased program reach, reducing wait times, and improving recovery success rates.
- Secured over $10.5M in funding through competitive grants, sponsorships, and partnerships, increasing service capacity by 50% and launching three new recovery programs.
- Established FLACRA’s Leadership Academy, training over 50 staff members, increasing internal promotions by 25%, reducing managerial turnover by 10%, and improving leadership effectiveness scores.
- Designed and implemented an inclusive hiring strategy that increased diverse representation, enhanced onboarding programs, and mentorship opportunities, contributing to increased staff retention rates.
- Built and maintained relationships with over 25 government agencies, community organizations, and private-sector partners, increasing collaborative initiatives by 40% and securing $3M in additional funding.
- Utilized data analytics to monitor program outcomes, staff performance, and client satisfaction, improving service quality by 17%, increasing client satisfaction by 22%, and optimizing resource allocation.
- Developed a robust DEIB strategy with measurable goals, accountability systems, and programs that fostered an inclusive organizational culture.
- Ensured compliance with all legal, regulatory, and accreditation requirements, achieving a 100% compliance rate during external audits and reducing operational risks by 12%.
- Directed an eight-member senior leadership team, aligning strategic objectives, conducting performance reviews, and cultivating a high-performing executive team.
- Represented FLACRA at industry conferences, public forums, and stakeholder meetings, advocating for mental health, substance use recovery, and equitable healthcare policies.
Administrative Officer (GS-12)
Veterans’ Health Administration, Canandaigua, NY
01.2021 - 01.2023
- Led program coordination for the VA Central Office’s Geriatrics & Extended Care Data Analysis Center (GEDDAC), supporting over 100,000 veterans annually. Streamlined processes, improving overall program efficiency by 15% and reducing bottlenecks across key initiatives.
- Managed day-to-day operations, including staffing projections, disciplinary actions, recruitment, HR activities, payroll, and policy observance. Improved operational efficiency by 18% while maintaining a 98% on-time payroll processing rate.
- Acted as the primary liaison between GEDCAC, VA Central Office, and other VA departments. Streamlined communication and troubleshooting efforts, reducing response times by 25% and improving collaboration across agencies.
- Managed a $2.5 million annual budget, ensuring responsible financial oversight. Developed detailed budget forecasts and expenditure reports, achieving a 100% compliance rate in audits and securing 95% of requested funds for operational and programmatic expansions.
- Served as the Contracting Officer’s Representative (COR) for over $1.2 million in contracts, ensuring adherence to procurement standards and timely execution of research-related deliverables, contributing to the successful completion of over 10 major studies.
- Authored and updated Position Descriptions (PD) for evolving job roles, streamlining organizational hierarchy. Collaborated with HR in developing job postings, recruitment strategies, and performance standards, reducing job vacancy durations by 20%.
- Analyzed current and future workforce needs, coordinating with HR to define required competencies. Played a key role in recruitment and staffing, reducing time-to-hire by 15% and increasing hiring success rates by 12% through targeted strategies.
- Authored successful grant applications, securing over $750,000 in additional funding for research initiatives and operational improvements, increasing the center’s research capacity by 20%.
- Established and monitored performance plans for staff, conducting mid-term reviews and year-end appraisals, leading to a 10% increase in staff performance ratings. Spearheaded employee development initiatives, resulting in a 15% increase in internal promotions.
- Ensured compliance with federal, state, and VA-specific policies and regulations across all operations. Achieved a 100% pass rate in all regulatory audits and contributed to a 12% reduction in operational risks through effective policy implementation and staff training.
- Oversaw data collection, analysis, and reporting for key performance indicators (KPIs) and workforce metrics, utilizing data-driven strategies to optimize service delivery. This contributed to a 10% improvement in client satisfaction and a 15% improvement in operational performance.
- Proficient in tracking team progress and performance through data-driven insights and KPIs platforms, ensuring sustained and measurable success.
- Led continuous process improvement efforts, identifying inefficiencies and implementing corrective actions. Led a Lean Six Sigma project that reduced processing time for patient services requests by 20%, contributing to faster service delivery for veterans.
- Oversaw facility-related matters such as space planning, procurement of supplies, and equipment maintenance, ensuring the seamless operation of the office environment and increasing overall productivity by 10%.
Operations Manager, Nursing
St. Ann’s Community, Rochester, NY
01.2018 - 01.2020
- Directed the daily operations for six nursing units, managing over 225 staff members. Responsibilities included scheduling, payroll, disciplinary actions, and process improvement, resulting in a 15% increase in overall operational efficiency.
- Managed staffing levels across six units, ensuring appropriate coverage for patient care while maintaining optimal nurse-to-patient ratios. Reduced overtime costs by 12% through proactive scheduling and staffing adjustments.
- Provided leadership and direct supervision to unit managers and nursing staff, leading to a 10% improvement in employee satisfaction and reducing turnover rates by 8%. Conducted career counseling and conflict resolution to support staff development.
- Analyzed data on call light reports, time and attendance, overtime, recruitment, and payroll errors to identify trends and recommend operational improvements to senior leadership. These recommendations contributed to a 20% reduction in payroll errors and a 15% decrease in overtime hours.
- Led performance evaluations for staff across six nursing units, including per diem staff. Conducted timely appraisals with a focus on performance metrics and career advancement, leading to a 10% increase in internal promotions.
- Worked closely with the HR department to refine recruitment processes, reducing time-to-hire by 10% and increasing new hire retention by 15% through improved onboarding and career development programs.
- Collaborated with the Chief Nursing Officer and central staffing office to adjust staffing levels based on real-time demand, ensuring optimal patient care and compliance with state regulations. This improved overall patient satisfaction by 12%.
- Ensured compliance with state-required education, licensing, and certification mandates for all nursing staff. Maintained a 100% compliance rate in annual audits and continuing education requirements.
- Managed the nursing requirements database, including maintaining records for CPR, medical certifications, and continuing education for over 225 staff members, ensuring timely renewals and adherence to regulatory standards.
- Spearheaded initiatives to streamline operational processes, including payroll and timekeeping, leading to a 10% improvement in administrative efficiency and a reduction in processing times for staffing requests.
- Delivered engaging, dynamic presentations and facilitated training sessions that consistently met learning objectives, using a variety of interactive techniques to promote participant involvement and retention.
- Assisted in the allocation of nursing resources based on floor and patient needs, reducing staffing shortages and improving patient care outcomes across the units.
Assistant Tower Chief Controller / Airspace Manager / Air Traffic Controller
United States Air Force, Worldwide (Multiple Locations)
01.1997 - 01.2017
- Directed operations across over 34 million square miles of joint coalition airspace, ensuring the safe, efficient, and coordinated use of military and civilian airspace. Improved airspace utilization by 20% through innovative airspace design and real-time adjustments.
- Designed, modified, and activated tactical airspace to support mission-critical operations in combat zones and high-tempo environments. Successfully supported over 15,000 sorties and 500+ combat missions with zero incidents.
- Developed and enforced comprehensive operational policies and procedures that ensured regulatory compliance and enhanced the safety and efficiency of flight operations. Maintained a zero-violation record during tenure.
- Directed recruitment, training, and performance management for aviation personnel, including 500+ air traffic controllers, pilots, and support staff. Reduced training time by 12% while improving personnel readiness by 15%.
- Conducted thorough safety audits and risk assessments, identifying and mitigating potential hazards. Led initiatives that reduced incident reports by 25% and improved overall safety compliance across air operations.
- Analyzed and streamlined aviation operations, optimizing workflows to reduce response times by 10% and improving coordination between coalition forces and aviation teams.
- Oversaw the qualification training for over 500 personnel, ensuring adherence to strict ATC procedures and maintaining operational readiness. Reduced training discrepancies by 18% through the introduction of improved evaluation processes.
- Appointed to key leadership positions, including Chief Controller, Chief of Standardization and Evaluation, and Chief of Training. In these roles, directed strategic planning, implemented training programs, and standardized procedures, leading to a 30% improvement in operational efficiency.
- Expert in creating and implementing instructional programs that align with adult learning theories such as andragogy, experiential learning, and cognitive load theory. Skilled in designing learning experiences tailored to diverse learning styles and needs.
- Ensured full compliance with Federal Aviation Administration (FAA), International Civil Aviation Organization (ICAO), and military aviation regulations, maintaining a 100% compliance record across all assignments.
- Played a crucial role in supporting high-stakes, global operations, including combat, humanitarian, and disaster relief missions. Coordinated airspace for multi-national coalitions, resulting in successful execution in complex airspace environments.
Education
MS - Health Administration
ROBERTS WESLEYAN COLLEGE
BS - Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
AA - Air Traffic Control Management and Systems
COMMUNITY COLLEGE OF THE AIR FORCE
Doctoral candidate - Strategic leadership
LIBERTY UNIVERSITY
01.2025
Skills
- KPI management
- Process optimization
- Project management
- Partnership development
- Relationship building
- Talent development
- Contract management
- Business management
- Verbal and written communication
- Operations management
- Budget development
- Business development
Certification
- Certified Lean Healthcare Professional (CLHP)
- Certified Lean Six Sigma Black Belt Professional
Languages
English
Native or Bilingual
Timeline
Owner / President (formerly Chief Operating Officer & Chief Financial Officer)
Veteran Edition Services (formerly Custom Craftsman Remodeling – CCR)
01.2024 - Current
Executive Vice President, Business Development
Finger Lakes Area Counseling & Recovery Agency (FLACRA)
01.2023 - 01.2024
Administrative Officer (GS-12)
Veterans’ Health Administration, Canandaigua, NY
01.2021 - 01.2023
Operations Manager, Nursing
St. Ann’s Community, Rochester, NY
01.2018 - 01.2020
Assistant Tower Chief Controller / Airspace Manager / Air Traffic Controller
United States Air Force, Worldwide (Multiple Locations)
01.1997 - 01.2017
BS - Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
AA - Air Traffic Control Management and Systems
COMMUNITY COLLEGE OF THE AIR FORCE
Doctoral candidate - Strategic leadership
LIBERTY UNIVERSITY
MS - Health Administration
ROBERTS WESLEYAN COLLEGE