Geoffrey Louis-Jacques
Alexandria,VA
Summary
Dedicated and results-driven manager with a proven track record of delivering exceptional service and ensuring compliance with company standards. Recognized for effective problem management that consistently meets customer satisfaction and fosters strong relationships with coworkers. Committed to maintaining a high work ethic and proactively addressing challenges while embracing opportunities for professional development. Possesses strong analytical, communication, and teamwork skills, ready to contribute positively to team success and drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Security Dispatcher
Allied Universal Security Services
04.2021 - Current
- Monitored security systems and responded promptly to alarms and incidents.
- Coordinated communication between security personnel and law enforcement agencies.
- Managed dispatch of security resources to ensure rapid response during emergencies.
- Documented incident reports accurately, ensuring compliance with safety protocols.
- Assisted in training new dispatchers on operational procedures and technology use.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
Shift Manager
Domino's Pizza
07.2020 - 04.2021
- For this job I was required to:
- Be a leader for my coworkers who were below me.
- Handle customer service, that went beyond just ordering food, with an always calm and friendly demeanor.
- Manage resources by making sure there was not too much food waste that could effect food cost or keeping labor costs as low as possible.
- Closing the store by counting and making sure all the earned money was accounted for and was properly secured.
- Maintain a clean work environment.
- Prepare food to be cooked as well cook and serve safe to eat food
- Arrange for disposal of surplus materials.
- Follow ethical codes that protect the confidentiality of information.
- Order new food/materials to maintain inventory.
- Train new employees
- Trained and mentored team members on operational procedures and customer service excellence.
- Supervised daily operations, ensuring efficient workflow and high-quality service in fast-paced environment.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Analyzed sales data to identify trends, informing adjustments in staffing and product offerings.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
Jersey Mike's
06.2017 - 07.2020
- Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
- Set oven temperatures and place items into hot ovens for baking.
- Check the quality of raw materials to ensure that standards and specifications are met.
- Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
- Prepare or maintain inventory or production records.
- Order or receive supplies or equipment.
- Operate slicing or wrapping machines.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean service or seating areas.
- Set up or restock product displays.
- Clean or sanitize work areas, utensils, or equipment.
- Describe menu items to customers or suggest products that might appeal to them.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Maintain records of event aspects, including financial details.
- Recruit and hire staff, such as cooks and other kitchen workers.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Brew coffee and tea, and fill containers with requested beverages.
- Total sales, and collect money from customers.
Education
GED -
Bishop Ireton
Alexandria, Virginia05.2015
Skills
- Management
- Customer Service
- Daily reports
- Stress tolerance
- Time management
- Problem-solving
- Multitasking
- Organizational skills
- Team leadership
- Effective communication
- Data entry
- Data analysis
Timeline
Security Dispatcher
Allied Universal Security Services
04.2021 - Current
Shift Manager
Domino's Pizza
07.2020 - 04.2021
Shift Manager
Jersey Mike's
06.2017 - 07.2020
GED -
Bishop Ireton
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Aubrey Washington IIAubrey Washington II
School Guardian at Allied Universal Security ServicesSchool Guardian at Allied Universal Security Services
Adam SandersonAdam Sanderson
Director, Operations, Plans, and Strategy at Office of the Assistant Secretary of the Army for Acquisitions, Logistics, and TechnologyDirector, Operations, Plans, and Strategy at Office of the Assistant Secretary of the Army for Acquisitions, Logistics, and Technology