Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geoffrey Lowell

Hillsboro,OH

Summary

Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

29
29
years of professional experience

Work History

Exterior Services Manager

Walmart, INC.
05.2022 - Current
  • Maintained an up-to-date knowledge of industry trends related to customer service delivery.
  • Established effective working relationships with Store Management to promote satisfaction and loyalty.
  • Reviewed incoming requests from Store Management, assigned tasks accordingly, and tracked progress until completion.
  • Assisted in hiring new staff members for the General Maintenance Department.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to the services department operations.
  • Handled escalated complaints from Store Management regarding their experience with our services.
  • Conducted regular meetings with staff to review customer feedback and discuss strategies for improving service levels.
  • Coordinated with vendors to ensure timely delivery of products or services.
  • Performed the duties of the General Maintenance Manager in their absence.
  • In the absence of the General Maintenance Manager conducted weekly Tech Meetings.
  • Reviewed new work orders daily in Service Channel.
  • Reviewed aging daily and communicated with GM Technicians and 3rd party vendors regarding the status of the work orders.
  • NPS Score increased while I filled in for the GM Manager for two consecutive quarters.
  • Review proposals in Decision Engine daily.
  • Reached out to the Parts Team and tracked the status and delivery of parts.
  • Resolved all citations and violations regarding the exterior of the building and grounds.
  • Obtained landscaping plans that are on file with the local jurisdictions to ensure all upgrades to current landscaping will be approved.
  • Establishing relationships with local jurisdictions to eliminate any future violations or citations.

Golf Course Superintendent

Hillsboro Elks Lodge #361
Hillsboro, Ohio
04.2020 - 05.2022
  • Oversaw recruitment, hiring and training of course maintenance team members.
  • Purchased and tracked supplies like hazardous chemicals and grass seed.
  • Performed planting, watering, mulching, edging and other landscaping duties at 50-acre golf course.
  • Managed winterizing courses, tree and stump removal and landscaping shrubbery.
  • Maintained safety and security of hazardous chemicals.
  • Diagnosed issues with equipment and directed repairs.
  • Inspected completed work to maintain high-standards of finished projects.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Delegated and assisted with tasks related to landscaping, lawn cultivation and tree pruning.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.

Owner/Operator

Lowell's Landscapes
Hillsboro, OH
03.2010 - 12.2019
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.

Maintenance Coordinator

Highland County Engineer's Office
Hillsboro, OH
04.2005 - 03.2010
  • Coordinated efficient maintenance schedules to keep vehicle and equipment running at peak levels.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted in planning and scheduling, enforcing safe work practices and job safety programs.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Responded to emergency situations in most efficient, effective ways possible.
  • Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
  • Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.
  • Created and compiled safety training procedures into manuals to disseminate to staff members.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Suspended dangerous activities posing active or potential threat to worker health and safety.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
  • Read and interpreted drawings and assessed construction against plans.
  • Conducted site pre-inspections and coordinated post-construction audits.

Engineering Technician

Highland County Engineer's Office
Hillsboro, OH
04.1996 - 04.2005
  • Maintained timely and accurate oral and written technical reports of engineering activities.
  • Produced and maintained accurate design documentation.
  • Expanded technical skills through continuing education courses and outside seminars and webinars.
  • Interpreted blueprints and plans and relayed information to team of workers.
  • Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
  • Retained records of supplies and tools used and tasks performed for each project.
  • Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
  • Inspected highway construction operations for compliance with contract specifications and safety.
  • Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.
  • Contacted suppliers for quotes on project materials to determine best possible pricing.
  • Continually developed job skills and improved overall knowledge by attending seminars and trainings.
  • Facilitated construction by mapping out installations and establishing reference points, grades and elevations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Projected budgets for engineering projects to provide cost estimates and feasibility data.
  • Advised management regarding structural repairs and design, construction and program modifications.
  • Conducted comprehensive inspections of precast structures and underground services.
  • Oversaw roadway milling, paving, drainage, utilities, traffic control and depth replacement.

Highway Maintenance Worker

Highland County Engineer's Office
Hillsboro, OH
03.1995 - 04.1996
  • Assisted with roadway projects and highway repairs by controlling traffic patterns.
  • Cleared snow, ice and other debris from highways to maintain road safety.
  • Repaired roadway signs, fences and other structures.
  • Erected signs and cones to divert traffic in active work areas.
  • Flagged motorists to provide warning of obstacles and repair work.
  • Hauled and spread sand, gravel and clay to fill washouts and repair road shoulders.
  • Operated pneumatic tampers to repair joints and patch broken pavement with asphalt.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.

Education

Some College (No Degree) - Civil Engineering

University of Cincinnati
Cincinnati, OH

Associate of Arts -

Southern State Community College
Hillsboro, OH
06.1996

High School Diploma -

Hillsboro High School
Hillsboro, OH
06.1991

Skills

  • Recruiting staff
  • Managing projects
  • Training team members
  • Troubleshooting equipment
  • Recruiting and hiring
  • Staff training and development
  • Quality management systems
  • Profit and loss analysis
  • Strategic planning
  • Cash flow optimization
  • Cost reduction
  • Project estimating
  • Customer relations
  • PPE use
  • Organizational skills
  • Time management
  • Organization
  • Computer skills
  • Supervision
  • Budget controls
  • Safety standards
  • Purchasing management

Timeline

Exterior Services Manager

Walmart, INC.
05.2022 - Current

Golf Course Superintendent

Hillsboro Elks Lodge #361
04.2020 - 05.2022

Owner/Operator

Lowell's Landscapes
03.2010 - 12.2019

Maintenance Coordinator

Highland County Engineer's Office
04.2005 - 03.2010

Engineering Technician

Highland County Engineer's Office
04.1996 - 04.2005

Highway Maintenance Worker

Highland County Engineer's Office
03.1995 - 04.1996

Some College (No Degree) - Civil Engineering

University of Cincinnati

Associate of Arts -

Southern State Community College

High School Diploma -

Hillsboro High School

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Geoffrey Lowell