Summary
Overview
Work History
Education
Skills
Timeline
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Geoffrey Lukasik

Geoffrey Lukasik

Billings,MT

Summary

Dynamic and detail-oriented professional with a proven track record at FedEx Express, excelling in timely package delivery and exceptional customer service. Skilled in GPS route planning and relationship building, I consistently enhanced customer satisfaction and loyalty, ensuring safe transportation and handling of goods while maintaining a clean driving record.

Overview

14
14
years of professional experience

Work History

Courier

Fedex Express
05.2017 - Current
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Improved company reputation with consistent, reliable deliveries.

Sales Associate

Schwan's Home Service
09.2011 - 04.2017
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor Of Science - Health Enhancement

Montana State University
Bozeman, MT
05.2003

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Package handling
  • Clean driving record
  • Valid Driver's license
  • GPS and route planning
  • Relationship building and rapport
  • Package pickup and delivery
  • Attention to confidentiality
  • Handheld scanning devices
  • Licensed driver in state
  • Vehicle maintenance

Timeline

Courier

Fedex Express
05.2017 - Current

Sales Associate

Schwan's Home Service
09.2011 - 04.2017

Bachelor Of Science - Health Enhancement

Montana State University

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Geoffrey Lukasik