Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Geoffrey McBride

Chicago,IL

Summary

Dynamic Enterprise Customer Success Manager with a proven track record at DUO Security, achieving 92% retention and driving $500K in upsells. Expert in strategic account development and project management, I excel in fostering relationships and delivering impactful presentations that enhance customer engagement and satisfaction.

Overview

10
10
years of professional experience

Work History

Enterprise Customer Success Manager

Silverfort
Chicago, IL
11.2024 - Current
  • $2.5MM enterprise customers supported across retail, manufacturing, finance, and legal
  • Qualifying upsell opportunities to increase recurring revenue and retention
  • Managing complex customer deployments, providing ongoing training & cybersecurity strategy
  • Acting as an advocate/voice of customer to help define a prioritized product roadmap, solicit product feedback, and determine system integration for enhanced platform capability
  • Delivering compelling Executive Reviews to C-level suite to show ROI, deployment progress and drive value
  • Locating BETA testers for creation of features which help promote customer adoption & retention

Sr. Enterprise Customer Success Manager

DUO Security
Chicago, IL
08.2020 - 11.2024
  • $5MM enterprise customers supported across healthcare, manufacturing, finance, and legal
  • Accurately forecasted churn/contraction within accounts whilst strategizing to prevent it (92% retention YOY)
  • Cross-functional engagement with teams to proactively manage customer’s successful deployment
  • Expansions/upsells: 2022: +$500K ARR, 2023: +$275K ARR, 2022: $350K ARR, 2021: $150K ARR
  • Exceeded defined customer timelines for kickoff, onboarding and training new users (<30-60 days)
  • Awarded 2023 Customer Impact Award for building phenomenal customer relationships

Sr. Customer Success Manager

Toast, Inc.
Atlanta, GA
11.2018 - 04.2020
  • Maintained 125% of goal for all quarters beginning Q1 2019, 450% to goal Q1 2020
  • Managed $2MM in SMB/Mid Market accounts spanning six Southeastern states
  • Spearheaded Go-To-Market launches for payroll, email marketing, takeout and digital ordering
  • Scaled team from 6 to 12 people while mentoring, training and coaching junior members
  • Proactively engaged customers through QBR/customer-facing meetings to identify operational weakness, match solutions to resolve issues, and identify upsell opportunities
  • Awarded coveted “2019 Top Chef” for revamping onboarding processes, championing customers and encouraging teammates during hard times

Sr. Enterprise Customer Success Consultant

Box
New York, NY
01.2018 - 06.2018
  • $2M generated in Q1 sales for East Region
  • 50+ Account Executives supported across NE Territory, sold professional services to enhance adoption and increase customer retention in Fortune 500, federal, and non-profit agencies
  • Created and delivered customer-facing presentations that simplify complex technical concepts

Sr. Enterprise Customer Success Manager

Contently
New York, NY
10.2016 - 12.2017
  • 85% quarterly client retention rate Q1 & Q2 2017 (company goal is 65%)
  • 25+ Enterprise Accounts managed, $1.5MM in annual recurring revenue
  • Lead Fortune 500 Brands’ complex technology deployments across multiple lines of business
  • Managed a team of 20 Editorial Staff to help produce quality digital content on Contently’s SaaS platform

Sr. Customer Success Manager

LeadGenius
San Francisco, CA
01.2016 - 06.2016
  • 95% monthly retention attained on a company goal of 80%
  • 20 SMB clients totaling more than $1M in recurring annual revenue
  • Lead a team of 20 PM’s focused on engagement, retention, advocacy and long-term partnering

Education

Bachelor of Arts - Communication Disorders

University of North Carolina At Wilmington
Wilmington, NC
06-1998

Skills

  • Strategic account development
  • Territory planning and analysis
  • Project management and onboarding
  • Product knowledge and training
  • Negotiation and conflict resolution
  • Analytical skills and presentations
  • API integration and implementation
  • DUO Security, OKTA, ServiceNow, Box
  • Salesforce, Cirrus Insights, Looker, Jira
  • Expense management tools
  • WebEx, Teams, Zoom
  • Keynote, Slack, Confluence, Workday
  • G Suite and Microsoft Office applications
  • Gong, Guru, Glean, ChatGPT

Affiliations

Cisco PRIDE Leadership Security Business Group 2020-2024, Donor: American Cancer Society 2020

Volunteer Atlanta Joining Hearts HIV Fundraiser 2019, Volunteer: AIDSWalk Atlanta/San Francisco 2013-2015, Team Captain: Toys for Tots NYC 2016, Member:

Timeline

Enterprise Customer Success Manager

Silverfort
11.2024 - Current

Sr. Enterprise Customer Success Manager

DUO Security
08.2020 - 11.2024

Sr. Customer Success Manager

Toast, Inc.
11.2018 - 04.2020

Sr. Enterprise Customer Success Consultant

Box
01.2018 - 06.2018

Sr. Enterprise Customer Success Manager

Contently
10.2016 - 12.2017

Sr. Customer Success Manager

LeadGenius
01.2016 - 06.2016

Bachelor of Arts - Communication Disorders

University of North Carolina At Wilmington

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