Geoffrey Payne
Natural Bridge Station,VA
Summary
Resourceful professional in network and computer systems management, known for high productivity levels and efficient task completion. Possess specialized skills in network configuration, system security protocols, and disaster recovery planning. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and optimized system performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Administrator
Fire-X Sales & Service Corp\Pye Barker
HAGERSTOWN, MD
08.2012 - Current
- Provided technical support to users for software and hardware issues.
- Assisted in maintaining network systems and ensuring connectivity.
- Monitored system performance and reported issues to senior staff.
- Documented IT processes and user instructions for reference.
- Participated in setup and configuration of new workstations and devices.
- Collaborated with team members on troubleshooting technical problems.
- Learned to utilize various IT tools for system management tasks.
- Supported inventory management of IT equipment and supplies.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Provided technical support for users with complex IT issues.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Assisted with the installation of new applications on workstations and servers.
- Monitored system performance to ensure optimal availability of services.
- Performed periodic maintenance tasks such as disk defragmentation and virus scanning.
- Developed policies and procedures related to computer security measures.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Responded promptly to incidents reported by users via phone or email tickets.
- Set up file sharing protocols such as SFTP and FTP for secure data transfer across networks.
- Performed regular backups of critical systems using backup software tools.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Liaised with vendors to negotiate and procure IT equipment and software, ensuring cost-effectiveness.
- Coordinated the installation and configuration of hardware and software, enhancing system performance.
- Assisted in budget planning for IT expenditures, optimizing resource allocation.
- Managed and maintained user accounts, ensuring secure access and data integrity.
- Coordinated with department heads to understand IT needs and provide appropriate solutions.
- Conducted periodic audits of IT systems to ensure compliance with regulatory requirements.
- Developed and enforced IT policies and procedures, aligning with industry best practices.
- Administered email systems, ensuring efficient and secure communication.
- Managed IT asset inventory, ensuring accurate tracking and compliance.
- Promoted continuous improvement for IT governance processes.
IT Director Assistant
Antwerpen Automotive
Baltimore, MD
11.2002 - 06.2012
- Assistant IT Director in charge of Installation, maintenance, configuration of all phones, PC's, printers and anything related. Managed inventory and and kept records accordingly.
Education
Some College (No Degree) - Chemistry
Wheaton High School
Wheaton, MDSome College (No Degree) - Music/Chemistry
Scholarship -UNC - Pembroke
Pembroke, NCSkills
- Network troubleshooting
- Hardware installation
- System administration
- Active Directory management
- IT security policies
- Infrastructure management
- Vendor management
- User support
- Problem solving
Certification
A+ certification in 2014; expired 2016
Timeline
IT Administrator
Fire-X Sales & Service Corp\Pye Barker
08.2012 - Current
IT Director Assistant
Antwerpen Automotive
11.2002 - 06.2012
Some College (No Degree) - Chemistry
Wheaton High School
Some College (No Degree) - Music/Chemistry
Scholarship -UNC - Pembroke
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