Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geoffrey Pohl

Olympia,WA

Summary

In my 20+ years in a Law Enforcement support role, I was part of an investigative team which gave me the skills to be able to gather information pertinent to the investigation at hand. I was able to do this effectively by being unbiased and with compassion. I was always thorough and worked well alone or as part of a team. My most recent job experience has given me the skills to look at things through a regulatory filter, not only to ensure compliance from the financial institution, but also for my own work product.

Overview

35
35
years of professional experience

Work History

Mortgage Quality Control Specialist

Compliance Services Group
Olympia, WA
07.2016 - Current
  • Receive complete Mortgage Loan files from Financial Institutions and locate the necessary documents needed by the Underwriter to complete a Post Closing Mortgage Quality Control Review.
  • Run soft credit reports on borrowers and re-verify financial documents including but not limited to asset and income statements.
  • Work with several different financial and project management programs to track and document the review process.

Communications Office 4, Training Program Manager

Washington State Patrol
Olympia, WA
07.2004 - 02.2010
  • Coordinated Academy training for new Communications Officers.
  • Coordinated WSP Radio training for user groups and stakeholders.
  • Lead and mentored a group of 8 Communications Center Training Coordinators.
  • Experience in curriculum development and policy/manual writing.
  • Managed and tracked certifications for over 170 WSP Communications Officers.
  • Certified Facilitator/Instructor of the International Association of Chiefs of Police, Leadership in Police Organizations course.
  • Certified Facilitator/Instructor, Washington State Criminal Justice Training Commission, Telecommunicator Program.
  • Assistant Washington State AMBER Alert Coordinator and Washington State AMBER Alert Web Portal Trainer.

Communications Officer 3, CAD System Administrator

Washington State Patrol
Olympia, WA
03.2004 - 07.2004
  • Administer and maintain the Printrak Computer Aided Dispatch (CAD) system
  • Provide training to new and current WSP Communications Officers

Communications Officer 3, Shift Supervisor

Washington State Patrol
Bellevue, WA
06.1997 - 03.2004
  • Monitored and assisted in day-to-day operations in a high volume emergency 911 center.
  • Directly evaluated and mentored 6-8 employees by giving verbal/written feedback and written evaluations.
  • Reviewed all training reports for new employees
  • Handled and directed employees in high stress environment involving life and death situations.
  • Assisted the public in emergency and non-emergency situations.
  • Developed and tracked sustainment training which included quarterly training packets and weekly 6-minute training topics.
  • Part of an investigative team in criminal investigations as well as conducted administrative investigations as needed.

Communications Officer 1

Washington State Patrol
Bellevue/Wenatchee/Spokane, WA
03.1989 - 06.1997
  • Answered emergency and non-emergency phone calls. Determined the appropriate priority and dispatched the call to field personnel.
  • Efficiently used a Computer Aided Dispatch system and accessed confidential data bases.
  • Worked with a multitude of different personalities with the end goal in mind.
  • Worked with a multi-line telephone system.
  • Remained calm and controlled in high stress situations involving life and death situations.

Education

Some College (No Degree) -

Hartnell Community College
Salinas, CA

Skills

  • Establishing and Enforcing Policy
  • External Audits
  • Project Management
  • Collaboration Skills
  • Decision-Making
  • Public Speaking
  • Relationship Building
  • Quality Assurance
  • Technical Reporting
  • Analytical Thinking
  • Team Leadership
  • Regulatory Compliance
  • Detail Oriented
  • Methodical
  • Documentation Review
  • Documentation and Reporting

Timeline

Mortgage Quality Control Specialist

Compliance Services Group
07.2016 - Current

Communications Office 4, Training Program Manager

Washington State Patrol
07.2004 - 02.2010

Communications Officer 3, CAD System Administrator

Washington State Patrol
03.2004 - 07.2004

Communications Officer 3, Shift Supervisor

Washington State Patrol
06.1997 - 03.2004

Communications Officer 1

Washington State Patrol
03.1989 - 06.1997

Some College (No Degree) -

Hartnell Community College

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Geoffrey Pohl