I am a highly motivated/competitive individual and have a drive to be the best at any role I am in. Always willing to learn and grow from successes as well as mistakes. Skilled at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. I excel at building relationships with customers and solving problems with little oversight. Always willing to find new ways to better our processes and share ideas.
• Performed fiber optic splicing and termination in accordance with industry standards and specifications
• Utilized fusion splicing techniques to join optical fibers, ensuring low loss connections
• Operated and maintained fusion splicers, cleavers, OTDRs, power meters, and other testing equipment
• Troubleshot and repaired damaged or faulty fiber optic cables using appropriate tools and techniques
• Provided technical support to customers regarding their fiber optic connections or services
• Installed and configured internet equipment, including routers, modems, and switches
• Troubleshot and resolved connectivity issues for residential and commercial customers
• Provided exceptional customer service by addressing inquiries and concerns in a professional manner
• Educated customers on internet features, functionality, and troubleshooting techniques
• Adhered to industry standards and best practices while installing internet equipment
Followed blueprints using saws, grinders, sanders, drills and vulcanizing ovens to fabricate products to spec.