Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
References
Timeline
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Geoffrey Smith

Geoffrey Smith

Winston-Salem,NC

Summary

Dynamic IT Technician with a proven track record at Century Furniture Industries, excelling in network administration and problem-solving. Adept at enhancing system reliability and training staff on new technologies. Recognized for meticulous attention to detail and effective team collaboration, driving successful project outcomes and ensuring data integrity.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Technician

Century Furniture Industries
Hickory, North Carolina
01.2025 - Current
  • Provided technical support to staff through troubleshooting and problem resolution.
  • Maintained network infrastructure, ensuring reliable connectivity for all users.
  • Conducted regular system backups to protect data integrity and security.
  • Assisted in training employees on new technology and software applications.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Participated in team meetings to discuss project status updates.

Paramedic

County Level EMS Agencies
05.2016 - 01.2025
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Rapidly adapted treatment plans quickly and effectively based on changing patient conditions and reactions.

Customer service

Talley Water Treatment Company
03.2015 - 04.2016
  • Installation and service work on water treatment systems for residential.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Consulted with customers to assess service requirements and produce accurate orders.

Game Advisor

GameStop
08.2014 - 08.2015
  • Provided information about different game system costs, features and drawbacks.
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.
  • Assisted customers with locating desired games.
  • Answered product questions, offering troubleshooting and advice before and after purchase.

Instructor

ABC Bartending School
05.2013 - 08.2014
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.

administration and Paralegal

Providence Hill Business Solutions
06.2006 - 01.2014
  • Obtained state and local business licenses and permits as well as the coordination of inspections for building, zoning, health, safety and fire for new retail and food service corporations.
  • Conducted detailed client intakes and entered information into company database.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Communicated with outside vendors on behalf of attorneys and legal departments.

Sales Manager

Verizon Wireless
03.2012 - 04.2013
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Customer Service Representative

Blockbuster Video
07.2008 - 03.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Completed physical inventory counts each month.

Lead Sales Executive

Clearwire
02.2007 - 08.2007
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Computer Specialist

Best Buy
11.2006 - 02.2007
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Education

No Degree - Google Professional Certificate - Data Analyst

Coursera
Online
11-2024

Paramedic - Emergency Medical Technology

Rowan-Cabarrus Community College
Salisbury, NC
08.2018

EMT-Basic - Emergency Medicine

Guilford Technical College
Greensboro, NC
12.2015

Bachelor of Science - Information Technology

University of North Carolina At Greensboro
Greensboro, NC
05.2014

High School Diploma -

Northwest Guilford High School
Greensboro, NC
06.2006

Skills

  • Tableau
  • Attention to detail
  • Problem solving
  • Data analysis
  • Statistics and SAS
  • Structured query language (SQL)
  • Team collaboration
  • Network troubleshooting
  • Project management
  • Network administration
  • Microsoft office suite expert

Affiliations

  • Hiking and Mountaineering Specialist.
  • Traveling Aficionado

Certification

  • Currently held NC Paramedic Certification with CPR, ACLS and Trauma.
  • Google Professional Certification for Data Analytics

References

References available upon request.

Timeline

IT Technician

Century Furniture Industries
01.2025 - Current

Paramedic

County Level EMS Agencies
05.2016 - 01.2025

Customer service

Talley Water Treatment Company
03.2015 - 04.2016

Game Advisor

GameStop
08.2014 - 08.2015

Instructor

ABC Bartending School
05.2013 - 08.2014

Sales Manager

Verizon Wireless
03.2012 - 04.2013

Customer Service Representative

Blockbuster Video
07.2008 - 03.2009

Lead Sales Executive

Clearwire
02.2007 - 08.2007

Computer Specialist

Best Buy
11.2006 - 02.2007

administration and Paralegal

Providence Hill Business Solutions
06.2006 - 01.2014

No Degree - Google Professional Certificate - Data Analyst

Coursera

Paramedic - Emergency Medical Technology

Rowan-Cabarrus Community College

EMT-Basic - Emergency Medicine

Guilford Technical College

Bachelor of Science - Information Technology

University of North Carolina At Greensboro

High School Diploma -

Northwest Guilford High School

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