Geoffrey Starling

Fostered alignment between business units and IT teams by translating stakeholder feedback into clear, actionable documentation. Oversaw multiple phases of the development lifecycle, including gathering requirements, supporting design decisions, and coordinating user acceptance testing. Projects include

Facilitated collaboration between business units and IT teams by effectively communicating stakeholder feedback through prepared documentation. Recognized process automation initiatives, leading to identified opportunities for cost savings.

Efficiently managed large volumes of loan processing and underwriting tasks. Demonstrated proficiency in handling high email volume. Led a team of Operations Analysts, monitoring pipeline reports, conducting high volume underwriting file reviews; proactively addressed operational and performance issues in collaboration with management.