Geomaris Martinez
Miami,FL
Summary
Dynamic server with extensive experience in hospitality, excelling in customer service and order accuracy. Proven ability to enhance guest experiences through effective communication and upselling techniques, resulting in increased sales. Skilled in point-of-sale operations and maintaining a clean, organized environment under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
VICTORY RESTAURANT & LOUNGE
Miami, FL
08.2022 - Current
- Greet Customers Promptly
- Answered questions about the menu and made recommendations on Hookah flavors, specialty drinks, and meal specials
- Service high volume of daily customers
- Cleared tables and bussed dishes to allow for quick setups
- Accuracy when handling payments, giving change and printing receipts on Toast POS
- Completed opening and closing tasks for smooth restaurant operation (rolling up silverware, set up tables and wiped down surfaces)
Server
KEKOON RESTAURANT & LOUNGE
Davie, FL
02.2024 - 08.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
EL TIESTO CAFE
Fort Lauderdale, FL
09.2023 - 02.2024
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
Server/Bartender/Bottle Service
SAVOR WYNWOOD
Wynwood, FL
12.2022 - 05.2023
- Displayed enthusiasm and knowledge about Nigerian food menu
- Promoting Bottle service and VIP sections for increased sales volume and profit
- Suggested Hookah and specials to customers
- Constant efficiency serving big parties (8 people or more) with accuracy
- Operate Clover POS to input orders, split bills and calculate totals
- Developed long-term relationships with customers to increase opportunities for repeat business, reservations and VIP
Server/Bartender
MAMAJUANA CAFE
Fort Lauderdale, FL
05.2022 - 12.2022
- Greet Customers promptly
- Mixing various ingredients to make cocktails under extreme fast-paced conditions
- Arranging of bottles and displays to make the bar look good
- Good memory to memorize multiple drink orders at once
- Operate Spot On POS to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Generated repeat business by providing exceptional customer service
HOSTESS
VICTORY RESTAURANT & LOUNGE
Miami, FL
03.2021 - 08.2022
- Greet Guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Notify servers and managers of large groups to prepare seating in advance
Bartender
KJ BARTENDING
Miami, FL
10.2017 - 04.2019
- Provide excellent drinking experience for customers
- Attend to detail and presentation of each order
- Prepared a wide selection of mixed drinks
- Maintain a clean and organized bar, while working under extreme fast pace conditions
- Increased revenue through memorable experiences for customers
Education
Associate of Arts - Computer Engineering
Miami Dade College
Miami, FL08-2021
Skills
- Customer service
- Point of sale operation
- Cash handling
- Menu knowledge
- Order accuracy
- Drink preparation
- Food safety
- Time management
- Team collaboration
- Effective communication
- Upselling techniques
Certification
- FL Food Handler Certificate
Timeline
Server
KEKOON RESTAURANT & LOUNGE
02.2024 - 08.2024
Server
EL TIESTO CAFE
09.2023 - 02.2024
Server/Bartender/Bottle Service
SAVOR WYNWOOD
12.2022 - 05.2023
Server
VICTORY RESTAURANT & LOUNGE
08.2022 - Current
Server/Bartender
MAMAJUANA CAFE
05.2022 - 12.2022
HOSTESS
VICTORY RESTAURANT & LOUNGE
03.2021 - 08.2022
Bartender
KJ BARTENDING
10.2017 - 04.2019
Associate of Arts - Computer Engineering
Miami Dade College
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