Geonna Trotter
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance I comply to all rules in a work place.
Overview
16
16
years of professional experience
Work History
Shift Manager
Starbucks
07.2023 - 01.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Dunkin' Donuts
02.2018 - 07.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Manager
Quick Chek Stores
04.2008 - 01.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized and used industrial cleaning products following strict safety procedures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
Education
Associate of Arts - Business Administration
Arizona State University
Tempe, AZ05.2027
Skills
- Cleaning and sanitization
- Customer Service
- Quality Assurance
- Housekeeping
- Meal Preparation
- Wall scrubbing
- Sanitizing skills
- Organizational abilities
- Sanitizing understanding
Timeline
Shift Manager
Starbucks
07.2023 - 01.2024
Shift Manager
Dunkin' Donuts
02.2018 - 07.2023
Manager
Quick Chek Stores
04.2008 - 01.2018
Associate of Arts - Business Administration
Arizona State University
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