Geordane Brown
Assistant Guest Services Manager
Lakeland,FL
Summary
Experienced and dependable Assistant Guest Services Manager with a strong background in hospitality and team support. Known for creating smooth guest experiences, handling issues quickly, and keeping daily operations on track. Brings a calm, hands-on leadership style and a focus on service, teamwork, and problem-solving. Looking to grow into a Guest Services Manager role by continuing to build strong teams and support excellent guest satisfaction.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Assistant Guest Services Manager
Parkway International Resort @ HGV
08.2022 - Current
- Organize, train, and supervise staff effectively, ensuring coverage during all shifts, without compromising the quality of service.
- Manage reservation inventory, complete overnight audits and invoicing, manage the budget, and enforce transaction procedures.
- Conduct regular performance evaluations for team members, providing constructive feedback and opportunities for growth, and assist with interviewing and hiring new staff.
- Enhance guest satisfaction by promptly addressing and resolving their concerns and inquiries.
- Independently managed over 50 checkouts in a single shift while maintaining excellent service standards.
- Analyze guest feedback data to identify areas needing improvement, implementing changes where necessary for enhanced satisfaction rates.
Facilities Supervisor
Orbit One Vacation Villas @HGV
03.2021 - 08.2022
- Assisted in budget planning by providing detailed estimates for repair costs, equipment upgrades, and other facilities-related expenses.
- Coordinated with internal departments to schedule necessary repairs or renovations while minimizing disruptions to daily operations.
- Continuously assessed workflows within the facility environment to identify opportunities for process improvements.
- Resolve guest complaints regarding facilities, and report to management.
Front Desk Agent
Orbit One Vacation Villas @HGV
07.2019 - 03.2021
- Welcomed each new arrival pleasantly, confirmed reservations and identification, offered assistance, and answered questions to build rapport.
- Ran overnight audit report and invoicing, and managed reservation inventory.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Associate degree - Business Administration And Management
Valencia Community College
Orlando, FL01-2020
Skills
Team management
Guest relations
Complaint handling
Budgeting and financial management
Reservation management
Staff training and development
Cross-department collaboration
Client relationship management
Certification
Microsoft Excel
Awards
Front Office Team of the Year Award 2024
Timeline
Assistant Guest Services Manager
Parkway International Resort @ HGV
08.2022 - Current
Facilities Supervisor
Orbit One Vacation Villas @HGV
03.2021 - 08.2022
Front Desk Agent
Orbit One Vacation Villas @HGV
07.2019 - 03.2021
Associate degree - Business Administration And Management
Valencia Community College
Similar Profiles
Briana DanhiBriana Danhi
Front Desk Clerk at Parkway International ResortFront Desk Clerk at Parkway International Resort
Suleica SánchezSuleica Sánchez
Operations Supervisor at Vacation Village at Parkway ResortOperations Supervisor at Vacation Village at Parkway Resort
Alfonso MckenzieAlfonso Mckenzie
In-House/Front-Line Sales Representative at Vacation Village at Parkway ResortIn-House/Front-Line Sales Representative at Vacation Village at Parkway Resort
Greg WagnerGreg Wagner
Security Dispatcher at AdventHealth Dade City HospitalSecurity Dispatcher at AdventHealth Dade City Hospital
Aerial SmithAerial Smith
Director of Programs at X-tra TrainingDirector of Programs at X-tra Training