Geordon Valle
Miami,FL
Summary
Results-driven Patient Experience Manager specializing in service improvement, patient satisfaction and team leadership. Seeking a challenging role to drive innovative solutions, enhance operational efficiencies, and achieve transformative outcomes.
Overview
10
10
years of professional experience
Work History
Patient Experience Manager
Morrison Healthcare
06.2019 - Current
- Implemented patient experience programs for food and nutrition departments at multiple acute care hospitals ranging in size from 92-630 beds.
- Drives continuous improvement in patient experience, increasing patient satisfaction scores by 2-4% yearly
- Manages a team of 4 patient experience representatives
- Analyze quantitative and qualitative data from internal and external platforms to identify key drivers and implement quality assurance measures
- Facilitates cross functional engagement strategies to maximize patient satisfaction efforts
- Present patient experience program metrics and strategies to various stakeholders in weekly reports, monthly patient experience meetings and quarterly business reviews
- Perform training and development for Patient Experience Managers and Ambassadors across multiple regions
- Create and conduct educational trainings to audiences ranging from frontline staff to directors
Administrative Assistant - Facilities Management
HCA Palms West Hospital
05.2017 - 06.2019
- Managed the facility-wide Enterprise Downtime Project by educating clinical and administrative departments on procedures and monitoring compliance
- Created standardized Downtime Toolkit form, adopted by multiple facilities in the division
- Assisted with creating and monitoring process and performance improvement initiatives
- Optimized administrative and financial processes, resulting in improved accuracy and efficiency
- Established action items in line with AHCA and JCO standards, leading to increased compliance rates
- Coordinated projects with contractors to ensure timely execution
- Oversaw departmental budgets and project status reports
Patient Care Coordinator
Mercury Medical Management
09.2016 - 07.2017
- Coordinated and managed comprehensive treatment plans to ensure optimal patient care.
- Acted as the primary liaison among patients, medical providers, and attorneys to facilitate seamless communication.
- Gathered and organized medical bills, records, and essential documents for legal case preparation.
- Maintained and updated information in the CRM system to ensure accuracy and efficiency.
Patient Care Coordinator / Office Manager
Beltone Hearing Center
02.2016 - 07.2016
- Managed and analyzed weekly and monthly cash and inventory reports.
- Maintained and updated the patient care database to ensure data accuracy.
- Scheduled patient appointments.
- Conducted thorough insurance verifications.
Education
Masters - Business Administration
Nova Southeastern University
01.2018
Bachelors - Healthcare Management
Florida A&M University
12-2015
Skills
- Metrics and data analysis, process and performance improvement, training and development, team building and leadership, patient satisfaction survey tools, proficient in Microsoft Office
Timeline
Patient Experience Manager
Morrison Healthcare
06.2019 - Current
Administrative Assistant - Facilities Management
HCA Palms West Hospital
05.2017 - 06.2019
Patient Care Coordinator
Mercury Medical Management
09.2016 - 07.2017
Patient Care Coordinator / Office Manager
Beltone Hearing Center
02.2016 - 07.2016
Masters - Business Administration
Nova Southeastern University
Bachelors - Healthcare Management
Florida A&M University