Georgann Rao
Clayton,NJ
Summary
At Horizon BCBSNJ, as an Appeals Res Analyst, I spearheaded process optimization and efficiency improvements, leveraging my analytical thinking and expertise in MS Excel. My initiatives in predictive analytics significantly enhanced strategic business adjustments, underscored by my ability to foster team collaboration and knowledge sharing.
Overview
19
19
years of professional experience
Work History
Appeals Res Analyst
Horizon BCBSNJ
05.2006 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Member Service Representative
Horizon BCBSNJ
12.2010 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
High School Diploma - General Studies
Hammonton High School
Hammonton, NJ06.1993
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Care Ratius
- Ncompass
- Evicore
- Pharmacy
- TPX
- NAEGS
- CPL
Timeline
Member Service Representative
Horizon BCBSNJ
12.2010 - 07.2019
Appeals Res Analyst
Horizon BCBSNJ
05.2006 - Current
High School Diploma - General Studies
Hammonton High School
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