Georganna Jones

• Assisted the General Manager in overseeing daily operations of the business
• Managed a team of XX employees, providing guidance and support to ensure efficient workflow
• Implemented new strategies to improve customer satisfaction, resulting in an increase of XX% in positive feedback ratings
• Created and implemented employee training programs to enhance skills and improve overall performance
• Developed and maintained strong relationships with key clients, ensuring high levels of customer retention
• Monitored inventory levels regularly to prevent stockouts or overstock situations, optimizing supply chain efficiency
• Implemented quality control measures to maintain consistent service standards across all departments
• Worked closely with the General Manager on budget planning and forecasting activities
• Ensured compliance with company policies, procedures, and industry regulations at all times

Excellent customer service skills.

• I am very personable, and I love working with the general public.
• I have worked at multiple stores for the company as well.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Maintained inventory by checking merchandise to determine levels.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Trained new employees on store policies, procedures and customer service standards.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
• Coached and developed store associates through formal and informal interactions.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained a safe working environment by enforcing safety regulations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Customer service
• Greeted customers to determine wants or needs.
• Prepared merchandise for purchase or rental.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Answered store and merchandise questions and led customers to wanted items.
• Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
• Supervised bank deposits and security procedures to support store opening and closing.
• Partnered with store leadership team to learn and understand management processes and reports.
• Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
• Recommended, selected and located merchandise based on customer desires.
• Conducted daily store walks to inspect store operations and customer service levels.
• Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
• Facilitated and developed lasting relationships with clients to increase client retention.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Assisted in the training of new key holders and staff members on company policies and procedures.
• Managed inventory levels through cycle counts and physical inventories as needed.
• Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Ticketed, arranged and displayed merchandise to promote sales.
• Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
• Implemented loss prevention measures such as bag checks or restricted access areas as needed.
• Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
• Initiated corrective actions when needed based on performance reviews or customer complaints.
• Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
• Facilitated communication between management team, store associates, vendors and corporate offices when necessary.

• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Supervised and trained kitchen staff on proper preparation techniques.
• Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
• Set up and performed initial prep work for soups, sauces and salads.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Adhered to regulatory standards regarding safe and sanitary food prep.
• Followed established procedures and requirements for safe food handling, storage and service.
• Distributed food to service staff for prompt delivery to customers.
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
• Received and stored food and supplies.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Executed proper techniques when preparing menu item ingredients.
• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
• Managed portion control using correct utensils during preparation and plating.

• Mult
• Learned to multitask and finish projects in a timely manner.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Assigned work and monitored performance of project personnel.
• Maintained filing system for records, correspondence and other documents.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Processed payroll accurately ensuring all employees were paid on time.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Administered payroll and maintained proper documentation of employee personnel.

• General labor to start
• Conducted regular safety briefings to ensure proper handling of cargo and equipment.
• Managed communication between carriers, vendors and internal teams regarding shipment status updates.
• Juggled shift duties, prioritizing immediate tasks to streamline operations.
• Retrieved stored items and traced lost shipments, when necessary.
• Supervised day-to-day activities of freight staff, including scheduling shifts, assigning tasks and monitoring performance.
• Conducted inventories and updated database to reflect accurate cargo information.
• Exceeded specific team goal by partnering with staff to share and implement best practices.
• Coordinated with customers on shipment requirements, delivery times and rates.
• Performed periodic audits to verify that all shipping documents were accurate.
• Checked import and export documentation to determine cargo contents.
• Estimated freight and postal rates to track shipment costs and weights.
• Oversaw the implementation of best practices for warehouse management systems.
• Maintained records of incoming and outgoing shipments, such as bills of lading or invoices.
• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
• Directed cargo loading to monitor even distribution of weight.
• Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
• Assisted in resolving customer complaints regarding freight services.
• Implemented quality control measures to ensure accuracy in all outgoing shipments.
• Used scanners to track parcel information, condition or receipt.
• Ensured compliance with company policies and procedures for freight operations.
• Investigated discrepancies between expected deliveries and actual deliveries.
• Trained new personnel on loading, unloading, packing and labeling techniques for shipments.
• Operated a variety of machinery and tools safely and efficiently.
• Monitored inventory levels to ensure timely restocking of supplies and materials.