Georganna Murgatroyd

Prepare and organize endoscopes, surgical instruments, supplies, and equipment in advance for endoscopic procedures. Demonstrate knowledge of sterile technique principles when preparing patients for procedures. Anticipate the surgeon's needs, passing instruments, and other necessary items in a timely and efficient manner. Ensure endoscopes are disinfected and sterilized after procedures, in preparation for future procedures.

Worked on the Medical/Surgical Unit as a CNA. Monitored vital signs and reported changes to nursing staff. Assisted patients with activities of daily living including bathing, ambulating, transfers. Answered call lights promptly and responded to patient needs accordingly. Documented patient care activities accurately in electronic health records. Collaborated with healthcare team to assist in patient care and achieve exceptional outcomes.

Primarily assigned to the Emergency Department, but also floated to Labor and Delivery Unit.

Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information. In charge of responding to incoming emergency patients entering trauma rooms and collaborated with EMS to identify unknown patients. Created new patient accounts in EMR systems as needed. Communicated various admission forms and policies, acquiring signatures for consent. Responded to patient inquiries regarding billing and financial matters. Collected co-pay determined by insurance at pre-registration.

Responsible for facilitating the patient check-in process in the Emergency Department. Assisted patients with insurance verification for financial inquiries. Collected co-payments from patients determined by insurance. Applied HIPAA privacy regulations while handling patient information. Assisted EMS with patient identification and check-in for patients arriving by ambulance.